My account was related with another one that I never heard my entire life
Amazon asking me to proove that my account is not related to another one.
How can I proove that if I never heard about this other account? No idea
I did not log in public computer os something similar. just in my own computer....
My account was related with another one that I never heard my entire life
Amazon asking me to proove that my account is not related to another one.
How can I proove that if I never heard about this other account? No idea
I did not log in public computer os something similar. just in my own computer....
2 replies
Seller_4zBzdtgCyS9EI
This is compiled information for reports of suspension, due to multiple accounts.
In general, having 2 accounts is not a violation, unless those 2 accounts sell the same type products or the first account is suspended. The 2 accounts can NEVER interact with each other in any way.
Check Amazon's multiple account policy for more details.
If you are not aware of having EVER opened, or attempted to open another account,
you can look into the following suggestions:
Check with everyone that may have used the internet in your home to sign into Amazon,
or anyone who's internet you have used to sign into yours and see if anyone of them has at ANY TIME attempted or succeeded to open an account.
Note, public hubs (such as hotels and coffee shops) should not cause this issue
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Is this an ongoing relationship or has the contact between yourself and these other entities been terminated? If so when?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- What is the timeline of contact with the other account?
- Do you know the name and/or owner of the other account?
- Check with anyone that has access to your e-mail address, credit card or bank account on file with Amazon (That includes buyer accounts!!!)
- Check Global accounts and see if there are any issues/suspensions
- If you have in fact previously attempted to open an account, you will NOT be able to reactivate the second account. You MUST work with the first account.
Lastly, consider your buyer account. Have you added an address or credit card associated with someone else that has a seller account?
Check this link for more information:
https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=74c81f60-b036-47ad-8851-d0130b7155fa&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videoPlayer=youtube
I am sure you have more questions, but I have no other information to offer.
Stevie_Amazon
Hi there @Seller_h8JoAyl43XURR,
I do apologize for the time it has taken the moderating team and I to respond here. I greatly appreciate your patience!
Amazon asking me to proove that my account is not related to another one.
How can I proove that if I never heard about this other account? No idea
I did not log in public computer os something similar. just in my own computer....
@Seller_4zBzdtgCyS9EI has also provided some great advice on this type of situation, too.
As time has passed since you first posted in the forums, has there been any update to your account? If you still need assistance, please do not hesitate to reply here.
Stevie