yet another 'late' delivery not the seller fault
order # 114-6256297-7775418
tracking # 9300120111411872968686
'held at customer request' should be an EXEMPT reason for a "Late" delivery. the carrier wasnt late, i wasnt late. The customer asked the carrier to hold their mail for 2 weeks and then picked it up at the post office.
how is this legally our fault? How does Amazon expect a seller to know that a buyer has a HOLD on their deliveries??? This is insanity. I've been at 100% all year and now that this stupid thing is a policy resulting in deactivating accounts and forcing us on SSA Ive gotten a late for a ridiculous reason. Something NONE of us can control. Theres no way to fix this, change this or fight this. it just is. Buyers can literally put holds on their deliveries and destroy a sellers acct. im at 98% from ONE. ONE late delivery thats not even remotely my fault, or even the carriers fault. i didnt pick wrong, i didnt make a bad decision.
yet another 'late' delivery not the seller fault
order # 114-6256297-7775418
tracking # 9300120111411872968686
'held at customer request' should be an EXEMPT reason for a "Late" delivery. the carrier wasnt late, i wasnt late. The customer asked the carrier to hold their mail for 2 weeks and then picked it up at the post office.
how is this legally our fault? How does Amazon expect a seller to know that a buyer has a HOLD on their deliveries??? This is insanity. I've been at 100% all year and now that this stupid thing is a policy resulting in deactivating accounts and forcing us on SSA Ive gotten a late for a ridiculous reason. Something NONE of us can control. Theres no way to fix this, change this or fight this. it just is. Buyers can literally put holds on their deliveries and destroy a sellers acct. im at 98% from ONE. ONE late delivery thats not even remotely my fault, or even the carriers fault. i didnt pick wrong, i didnt make a bad decision.
1 reply
April_Amazon
Hello @Seller_xlf3vF516IRli,
order # 114-6256297-7775418
tracking # 9300120111411872968686
Just to confirm, your issue is with the metric for On-Time Delivery Rate, correct? Because of that 1 order, the metric dropped from 100% to 98.48%. I do understand you did nothing wrong. I see in the order view: Claims Protected and OTDR Protected, so this in no way effected your seller account.
If you do not see the metric go back up to 100% by September 17th, please reach out. It may take up to 14 days to reset the numbers in the metric. This is of course as long as there are no orders with On-Time Delivery Rate issues.
Some additional information about On-Time Delivery Rate. There is a lot of really good information in those help pages.
If your account had been negatively affected, there is a process to correct that. I commend you wanting ALL the metrics to be perfect and you are going out of your way to make sure you comply with all the policies.
I want to confirm your account was never deactivated for this, please let me know if you experienced any negative effect other than the metric going a bit under the 100 %.
Thank you for reaching out on the forums.
April
