Stranded Inventory [Listing Error, No Reason] - Goes out of Stock while there is a lot of stock
All of a sudden goes "Inactive and Out of stock" on all Child ASINs and all marketplaces while there are a bunch of stock available.
Stranded Reason - Listing Error. Nothing else is available in terms of the actual reason. Listing is still online, just not buyable.
Case 15021651511
Perfect Account Health, no apparent issues, Seller Support is puzzled and refreshed the listing multiple times. Told me to wait for 24 hours, but I heard that yesterday too and it didn't help. Might as well get ready for what to do next.
"Lovely" to do business when listings go limp for no reason and no explanation provided and just have to wait for a "miracle" to happen.
Stranded Inventory [Listing Error, No Reason] - Goes out of Stock while there is a lot of stock
All of a sudden goes "Inactive and Out of stock" on all Child ASINs and all marketplaces while there are a bunch of stock available.
Stranded Reason - Listing Error. Nothing else is available in terms of the actual reason. Listing is still online, just not buyable.
Case 15021651511
Perfect Account Health, no apparent issues, Seller Support is puzzled and refreshed the listing multiple times. Told me to wait for 24 hours, but I heard that yesterday too and it didn't help. Might as well get ready for what to do next.
"Lovely" to do business when listings go limp for no reason and no explanation provided and just have to wait for a "miracle" to happen.
16 replies
Seller_YMNbq8Q9PMqiw
@Jameson_Amazon Need your help please.
Rose_Amazon
Hi @NT_72,
Thanks for the post. Can you share the case id that you opened with Seller Support.
Thanks in advance and have a good weekend.
Rose_Amazon
Seller_PskaPAf3eyA6f
That happened to me about a month ago. Finally, after writing seller support and calling them a zillion times, they said it was Amazon's mistake, and Amazon had to fix it. It took forever but was finally fixed. Really awful...
Seller_n1Za6HIKx9KOK
Amazon has FC's that do not have the capability of shipping out to customers. Obviously these FC's are meant as a transport spot for items, but if for some reason it mistakenly ends up being the final destination for you're items they will go stranded with a "listing error". I have had amazon fix this issue on their own, and I have had to call and deal with their CS.
Rose_Amazon
Hi @NT_72,
Hope you had a good weekend. Thanks for the case id. I will review your case and respond back to you on this post.
Thanks in advance for your patience.
Rose_Amazon
Seller_2mjYIVchX1Qvz
Apparently we are not the only ones. I've been dealing with the same thing for 3 weeks now, I have goods standing in FBA and AWD. From this I found out about the existence of seasonal warehouses. My case is 15021493261.
