I am writing to bring to your attention an issue I faced with my recent order on Amazon.in. Despite using the Easy Ship service, my scheduled pickup was not completed by your team. I had scheduled the order correctly and also reached out via email regarding the missed Easy Ship pickup, but no action was taken.

As a result, my order was canceled, and I have been unfairly charged a cancellation fee. This issue is not due to my error, yet it has impacted my account health due to the order cancellation, which is unjust. I have already initiated the process for the Easy Ship/Self Ship Cancellation Fee Reimbursement, but I would like a prompt resolution to avoid further negative effects on my account.

Please review this matter as soon as possible and provide an explanation for why the pickup was not completed, despite being scheduled in advance. I would also request that you waive the cancellation charges and correct the impact on my account health.

I look forward to your urgent assistance in resolving this issue.

Thank you for your attention to this matter.