Seller_qgSRiyTrzM6K7
in New Seller Community group
Item Received But Customer say Late Delivery?
Hello,
I’ve just received a refund request from a customer claiming late delivery. However, the delivery was scheduled until the 31st, and the customer received the item on the 22nd. What should be my next step?
Tags:Buyer messages, Customer, Refunds
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Seller_qgSRiyTrzM6K7
in New Seller Community group
Item Received But Customer say Late Delivery?
Hello,
I’ve just received a refund request from a customer claiming late delivery. However, the delivery was scheduled until the 31st, and the customer received the item on the 22nd. What should be my next step?
8 replies
Seller_OvL8C4BJWiuS9
Politely, you can inform them that the order was delivered within the delivery window. You can tell them to request a return and once it is processed a refund will be issued.
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