This is soo true and we are facing similar issues.

We are reaching out today to address a critical matter that has been plaguing our business recently, and we are in dire need of your assistance.

The Problem:

We have been encountering recurring issues with orders that bear the following order numbers: 405-3803114-8368360, 171-6725037-5783545, 403-0627676-2655567, and 403-0627676-2655567. These orders have been canceled due to non-pickup by the Amazon Easy Ship service, and the consequences for our business have been severe.

Impact on Our Business:

Loss of Potential Customers: The continuous delivery issues have left our valued customers dissatisfied, potentially deterring them from returning to our store in the future. This poses a genuine risk to our long-term business viability, given our reliance on a loyal customer base.

Loss of Sales: Unfulfilled orders resulting from missed pickups or delivery issues directly translate to lost sales and revenue. These losses extend beyond immediate transactions, adversely affecting our bottom line.

Loss on Advertising Costs: We have invested significant resources in advertising and promotional campaigns to effectively market our products on the Amazon platform. However, delivery issues undermine these efforts, affecting both sales and representing a financial loss on our advertising investments.

Threats to Ongoing and Future Orders: The inconsistent delivery service raises concerns about ongoing and potential future orders. It creates uncertainty for our business, and we fear the loss of valuable customers and sales.

Seller Harassment: The challenges stemming from missed pickups and delivery issues have caused undue stress and inconvenience for our team. We firmly believe that a reliable and consistent delivery service is essential for us to provide the best service to our customers.

Additional Concerns:

Furthermore, when Amazon Easy Ship fails to pick up orders, we are left with no option to self-ship, resulting in cancellations. As sellers, we must update you on missed pickups and contact your customer support team, which, regrettably, has not consistently grasped the seriousness of the issue. The lack of follow-up and accountability has compelled us to repeatedly seek resolution.

Adding to our concerns, we are unethically charged cancellation fees even when orders were canceled due to Amazon Easy Ship's failure to pick up items. This necessitates an additional reimbursement process. These ongoing challenges severely impact our small business.

Our Request:

We kindly request your immediate attention to this matter, as it significantly affects our operations and financial stability. We seek a prompt and effective resolution that ensures reliable delivery services and eliminates unnecessary fees. Our goal is to continue providing excellent service to our customers on the Amazon platform, and we believe addressing these issues will contribute to that goal.