Request to Waive Cancellation Charges
Dear Amazon Support Team,
We would like to request a review of the cancellation charges applied to our account for Order ID: 407-3698490-8814717. We had accepted the order, generated the shipping label, and received the tracking ID. Unfortunately, the customer cancelled the order after the dispatch process had already started from our side.
This was not a seller-initiated cancellation, and we had already taken steps to fulfill the order. The cancellation was beyond our control, and we request a one-time waiver of the charges applied.
We are a small seller committed to timely delivery and customer satisfaction. Kindly consider our request and help us reverse the cancellation charges.
We have attached the shipping label screenshot for your reference.
Thank you for your understanding and support.
Warm regards,
Polaris
Request to Waive Cancellation Charges
Dear Amazon Support Team,
We would like to request a review of the cancellation charges applied to our account for Order ID: 407-3698490-8814717. We had accepted the order, generated the shipping label, and received the tracking ID. Unfortunately, the customer cancelled the order after the dispatch process had already started from our side.
This was not a seller-initiated cancellation, and we had already taken steps to fulfill the order. The cancellation was beyond our control, and we request a one-time waiver of the charges applied.
We are a small seller committed to timely delivery and customer satisfaction. Kindly consider our request and help us reverse the cancellation charges.
We have attached the shipping label screenshot for your reference.
Thank you for your understanding and support.
Warm regards,
Polaris
1 reply
Sunnie_Amazon
Hello, @Seller_Ti9p8oIrK4P2x,
Thank you for stopping by the Forums with your request. This is Sunnie, from Amazon.
I reviewed your account, and I can confirm the order was cancelled. I understand you had already purchased the shipping label and you are requesting a refund.
For a refund of the Buy Shipping fees, please see: Refunds of Buy Shipping fees
If you require any additional information, please feel free to contact our Support team by clicking here. If you already created a Support case, but you didn't get the help you needed, please share on this thread your Case ID, and I will gladly look into it for you.
Best regards,
Sunnie
