Discrepancy in Box Weight / Box Over Weight my account is Inactive (account not fully onboard)
Previous Case ID: 15660803751
New Case ID : 15699030011
Due to Discrepancy in Box Weight / Box Over Weight my account is inactive (account not fully onboard) and inventory is in " Stranded Inventory ". I have completed all of the verification process previously and now there isn't any requirement to fulfill. 3 Boxes in my shipment exceeded maximum weight limit about 3.5 lbs. each. I have also requested to pay fesses as you can see it includes in the mail by Amazon " unplanned service fees" but didn't get response of it.
Now I want to Activate my account and move inventory to Sellable. And I am willing to pay fees.
Discrepancy in Box Weight / Box Over Weight my account is Inactive (account not fully onboard)
Previous Case ID: 15660803751
New Case ID : 15699030011
Due to Discrepancy in Box Weight / Box Over Weight my account is inactive (account not fully onboard) and inventory is in " Stranded Inventory ". I have completed all of the verification process previously and now there isn't any requirement to fulfill. 3 Boxes in my shipment exceeded maximum weight limit about 3.5 lbs. each. I have also requested to pay fesses as you can see it includes in the mail by Amazon " unplanned service fees" but didn't get response of it.
Now I want to Activate my account and move inventory to Sellable. And I am willing to pay fees.
1 reply
Roberto_Amazon
Hello! @Seller_bdAYf6rKUsaSa
Please refer to the original thread created on this issue.
Please create one post per discussion so we do not duplicate investigation and escalation processes. creating multiple posts may further delay and complicate the investigation.
Regards,
