I started selling on Amazon about 8 months ago, I've done over $200K in sales since then and at the beginning it was primarily FBM. I received a a single 1 star review out of 200+ products shipped due to USPS having delays in getting the package delivered. This completely disabled my ability to be featured offer around March and I have since had to only use FBA for selling. Amazon support will not remove the review even though it was out of my control and resulted as a fault with USPS which I purchased through them (Policy shows that these should be cancelled out)

When can I expect to be able to sell with FBM again? Getting through bots on support is almost impossible and even when you do no one can give a straight answer. My account is in a healthy state. This has been pretty detrimental for my ability to receive my funds back from my sold items to re-invest as FBA takes almost a month from shipping the item to getting paid for it. Has anyone gone through this that has a timeline for when they re-enabled featured offer on their account, or is there anyone that is not a bot or low level support that could assist me with this?