UL4200a Documents Stuck in "under review" status for months
@Glenn_Amazon @Rose_Amazon @Jim_Amazon @Atlas_Amazon @Dominic_Amazon @TaylorR_Amazon @Manny_Amazon
I submitted the wrong documents for ul4200a approval 2 months ago, but they've been stuck in "under review" status ever since. I finally got my actual UL4200a approval from TUV SUD America this past week, but I can't upload it until the current docs get rejected. Seller central just keeps telling me I have to wait for the current docs to get rejected before I can upload new ones. When I explain to them that they've been stuck in there for months, they just repeat themselves. It's insanely frustrating. I also keep getting emails from the "buyability" team, telling me to submit the docs. I CAN'T! I explain the situation to them and get no response. I'm slowly losing my mind and financial stability...
Any help would be greatly appreciated.
UL4200a Documents Stuck in "under review" status for months
@Glenn_Amazon @Rose_Amazon @Jim_Amazon @Atlas_Amazon @Dominic_Amazon @TaylorR_Amazon @Manny_Amazon
I submitted the wrong documents for ul4200a approval 2 months ago, but they've been stuck in "under review" status ever since. I finally got my actual UL4200a approval from TUV SUD America this past week, but I can't upload it until the current docs get rejected. Seller central just keeps telling me I have to wait for the current docs to get rejected before I can upload new ones. When I explain to them that they've been stuck in there for months, they just repeat themselves. It's insanely frustrating. I also keep getting emails from the "buyability" team, telling me to submit the docs. I CAN'T! I explain the situation to them and get no response. I'm slowly losing my mind and financial stability...
Any help would be greatly appreciated.
11 replies
Emet_Amazon
Hello @Seller_mIs92krSxnwtf,
Thank you for posting your concerns with your compliance documentation.
I have reached out to the appropriate teams and shared your information and concerns. They will look into the situation and follow up on your related case for the situation found in your case log of seller central. They may also send a notification confirming their actions or decisions made.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_mIs92krSxnwtf,
Thank you for following up on the situation.
As I do have very limited visibility to everything provided or specifics on the decisions our review teams come to, I have reached back out to the appropriate teams, they have actually confirmed their situation is still pending review. They again have only confirmed they are in possession of the situation and are still reviewing the situation. Some situations involving compliance documents may take some time to resolve, but once they have more information they will follow up with you and me on the situation. Once they reach out to me on the situation, I will follow up with your here.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
