feedback left for wrong order.
Can you please look at this case also of ours. They have left a feedback for someone else. They left the feedback 2 days after they bought our item and the item was still in the shipping process. We do not even sell what they are stating in the negitive feedbak. This needs to be corrected. Here is the case ID number. 15255153001 @Veronica_Amazon@Josh_Amazon
also here is the order number 113-8351167-1796206
feedback left for wrong order.
Can you please look at this case also of ours. They have left a feedback for someone else. They left the feedback 2 days after they bought our item and the item was still in the shipping process. We do not even sell what they are stating in the negitive feedbak. This needs to be corrected. Here is the case ID number. 15255153001 @Veronica_Amazon@Josh_Amazon
also here is the order number 113-8351167-1796206
11 replies
Seller_4zBzdtgCyS9EI
Sadly, feedback needs to be neither true, nor logical, nor for the correct order. Under policy, neither of these will qualify for removal. You are not the first to post this, there are a few every week....
Seller_piWO6DtOJRjKR
Same reply as Its_all_nuts, doesn't matter if it's the wrong order, we've had these, Amazon will do nothing.
Of course this affects your rating - logic = 0
Seller_fFIouB5OAi1YM
Your best bet is to reach out to the customer, explain the problem and ask them to remove it. Sometimes they will, sometimes they won't. It's one of those bugaboo problems with the feedback system on Amazon.
Seller_tzb0Adb4whsRu
This happens to us more times than not.
We simply post a public reply to the feedback stating that they left the feedback for the wrong item.
Although Amazon doesn't do anything at least there's a public response from us so other buyers can see.
Seller_CW0P5hgbsiqWX
It is there to stay and the Reps cannot have it removed. Just make sure you respond, setting things straight.
Often, but this does not sound like this fits your situation, scamming buyers do this on purpose. Often saying worse things abouit the product you actually send. They are hoping that you will refund the payment in full for them removing the feedback.
Seller_ExrluFw5OQBxh
Theirs a glitch in the system because I was trying to leave a review but it was giving me a wrong seller.
Seller_RkaT5sjVWkI3x
I've been trying for a while to get feedback removed on something that the customer didn't even order from me. Amazon wont help unfortunately.
Seller_86GO7v66V1bof
It's unfortunate that Amazon puts "policy" in front of logic for the sake of "community". I would think ensuring the removal of grossly inaccurate and false information about a product would be best for the community, but clearly, Amazon doesn't agree. As absurd, inaccurate or outright un-true as the feedback may be, there is nothing you can do to have it removed. Godspeed.
Tatiana_Amazon
Hi @Seller_PbtBeNhvhJznp,
I've reviewed this order and the associated feedback and can understand your frustration. While I can't guarantee removal, I have requested the feedback management team take another look at the feedback left for this order.
We will let you know as soon as we have more information.
Tatiana
Seller_RarKQCL75ZIRy
is this resolved and is the negative feedback removed ? I see Amazon person responded 3 weeks ago saying they will take care of this.
