Making sense of the Inventory Ledger report
I sent a shipment to Amazon of 60 units. Amazon says they got the box, but there were only 3 units in there. I've been going back and forth with them and can't get them to admit they lost my stuff. I finally learned how to use the Inventory Ledger, which I've posted below with the relevant columns and data.
I sent the shipment in on 11/8. They received it on 11/12. On 11/12 the Inventory Ledger says 60 "receipts". Then on 11/13, 11/14 and 11/15 it shows the Warehouse Start Balance as 60. Then on 11/15 it also shows -57 in the "Receipts" column. On 11/16 it shows I now only have 3 units in the warehouse
I KNOW I sent them 60 units. It's crazy that they say they got the box, but only 3 units in it. Am I reading this Ledger Report correctly in that they themselves claim they had 60 units for a couple days there before they changed it?
I'm at my wits end. They lost over $1,100 worth of product and they just keep sending me form letters when I start a case about it.
.
Date FNSKU Disposition Start Warehouse Balance In Transit Receipts
11/16/2023 B07QHYNH2N SELLABLE 3 3 0
11/15/2023 B07QHYNH2N SELLABLE 60 0 -57
11/14/2023 B07QHYNH2N SELLABLE 60 0 0
11/13/2023 B07QHYNH2N SELLABLE 60 0 0
11/12/2023 B07QHYNH2N SELLABLE 0 0 60
Making sense of the Inventory Ledger report
I sent a shipment to Amazon of 60 units. Amazon says they got the box, but there were only 3 units in there. I've been going back and forth with them and can't get them to admit they lost my stuff. I finally learned how to use the Inventory Ledger, which I've posted below with the relevant columns and data.
I sent the shipment in on 11/8. They received it on 11/12. On 11/12 the Inventory Ledger says 60 "receipts". Then on 11/13, 11/14 and 11/15 it shows the Warehouse Start Balance as 60. Then on 11/15 it also shows -57 in the "Receipts" column. On 11/16 it shows I now only have 3 units in the warehouse
I KNOW I sent them 60 units. It's crazy that they say they got the box, but only 3 units in it. Am I reading this Ledger Report correctly in that they themselves claim they had 60 units for a couple days there before they changed it?
I'm at my wits end. They lost over $1,100 worth of product and they just keep sending me form letters when I start a case about it.
.
Date FNSKU Disposition Start Warehouse Balance In Transit Receipts
11/16/2023 B07QHYNH2N SELLABLE 3 3 0
11/15/2023 B07QHYNH2N SELLABLE 60 0 -57
11/14/2023 B07QHYNH2N SELLABLE 60 0 0
11/13/2023 B07QHYNH2N SELLABLE 60 0 0
11/12/2023 B07QHYNH2N SELLABLE 0 0 60
1 reply
Charly_Amazon
Hello @Seller_X3miYLbzPOVvL,
Thank you for contacting us and your participation on this forum.
I understand your concern about the inventory and shipment issues you are mentioning.
I see that you open a case with our Seller Support Department, number ending on x9761 on which they requested some information in order to proceed with the appropriate research/investigation.
My suggestion is to follow up with them and if needed open a new case directly with them.
Thank you again,
Charly_Amazon
