LTL Delivery Appointment Changed After Driver is At Location
The FC notified our carrier (ArcBest) that they needed to reschedule the appointment, however they have not given our carrier (ArcBest) a new appointment day or hour.
What should our carrier do in this case? They are stuck with this load halfway across the country and Amazon cancelled the appointment and has not yet issued a new appointment.
LTL Delivery Appointment Changed After Driver is At Location
The FC notified our carrier (ArcBest) that they needed to reschedule the appointment, however they have not given our carrier (ArcBest) a new appointment day or hour.
What should our carrier do in this case? They are stuck with this load halfway across the country and Amazon cancelled the appointment and has not yet issued a new appointment.
2 replies
Seller_aV1Bh32hE0KND
Visit Amazon's → Scheduling delivery appointments help page for info and instructions on scheduling an FBA (non-partnered) delivery appointment.
Dominic_Amazon
Hi @Seller_KBQHUS0yT2Foj,
Dominic from Amazon here, that is frustrating. I would utilize the link that Medic shared.
Visit Amazon's → Scheduling delivery appointments help page for info and instructions on scheduling an FBA (non-partnered) delivery appointment.
I would also look to cut a ticket with Seller Support about this so this is documented in your account.
Best,
Dominic
