How Can I Remove Unauthorized Sellers from My Product Page? I’m Stuck!
Hi everyone,
I’m facing a serious issue with my product listing on Amazon, and I’ve exhausted all possible solutions. I’m hoping someone here can help.
I’m the only authorized seller of a handmade product under my registered brand name. I’m connected to the manufacturer, who confirmed that they only produce this product for me, and I have exclusive selling rights in the UK.I also control the GS1 barcode myself.
Although my UK trademark is pending, my brand is already enrolled in Brand Registry. Despite this, another seller has joined my product page, selling a different product that is not the same as mine. This has led to bad reviews on my listing because customers are receiving the wrong product.
Here’s what I’ve done so far:
1. Submitted multiple cases with Amazon Brand Registry and provided evidence (manufacturer letter, invoices, etc.).
2. Used every available tool to report a violation, but the system won’t allow me to report it due to my pending trademark status.
3. The responses from Amazon have been generic and unhelpful, saying this issue doesn't involve a violation.
I’m completely stuck. I don’t understand what else I can do to prove that the other seller isn’t selling the same product. How are they able to join my listing without proof of selling the same brand.If anyone has experience dealing with a similar issue or knows a solution, please share. I’m desperate to fix this before my brand’s reputation suffers further.
Thanks in advance for your help!
4 replies
Seller_76AUwmqvSyRIM
It's hard to be sure as not all information is available to me however the key issue is that your trademark is pending.
You need to wait until the trademark is fully registered then try again.
You could also send the other seller a cease and desist letter. There are plenty of templates online.
Seller_ae51e0CJoHqCX
Unfortunately not much you can do until the trademark is granted other than trying to get the company to withdraw.
You have no legal grounds as the trademark is not registered. Pending is exactly that. At the moment it is granted you then have the right and hopefully the brand registry will accept you as the official brand and you can quite rightly have them removed from the listing.
Anything that happens in the meantime is probably fair game. Reporting may force Amazon to take action or they even have written to the seller to ask for evidence etc (Amazon will not confirm what action has been taken if any)
Personally a well structured letter to the seller warning them of the ramifications may help but to be fair you don't really have the grounds until the trademark is grqanted and the seller maybe aware of this.
However a good seller would be very wary once you bring it to their attention as as soon as itis granted they will have then got the policy violation.
Having another seller temporarily on your listings is not actually a bad thing when you can turn it to your advantage but if they are casuing harm to your product then you might want to consider recreating a new listing when your trademark has been granted.
Ezra_Amazon
Hello @Seller_UA3OOJD5yRj7x,
I saw that you already created a thread for the same issue here: Need Advice: Hijacked Listing and fake review
I'm closing this thread as a duplicate. In the future, please avoid creating multiple threads about the same issue - if you need to add more information, you can simply comment on your original thread.
Best regards, Ezra
