Hi fellow sellers and Amazon team,

I’m facing an issue that I believe many others might be experiencing as well.

A customer placed an order, which was picked up successfully by the pickup agent, but after pickup, the order status changed to "Cancelled" and now appears in the Cancelled tab in my dashboard.

The major issue is:

1. The product has already left my premises (physically picked up)

2. I never received it back

3. Amazon support is saying: “The order was cancelled before pickup, so no reimbursement is applicable.”

But that’s not accurate in this case, because the item was picked up.

If the pickup happened, and the cancellation happened after pickup, where did the product go?

It was neither returned to me nor reimbursed — effectively, I’ve lost both my inventory and money.

I have already created a support ticket, but the responses have been dismissive. I’m posting here to:

1. Ask if other sellers are facing the same issue.

2. Understand how we can better track these cases.

3. Request Amazon to look into this issue seriously and consider making reimbursement rules clearer in such situations.

Any advice or support is appreciated.

Thanks