Brand Approval brand already registered?
Hello everyone,
I was in the process of getting brand approval for my brand name. I have checked all the common places which everyone advises to check before picking a brand name and I did NOT see it listed by anyone else, yet amazon tells me otherwise. I am just starting my business and do not have the funding to go straight for brand registry, which is why I am starting off with Brand Approval. I do see my brand name listed in the "Brand Aliases" tab on my seller central menu. Does that mean that I have the rights to the name and maybe amazon's system is finding the name as registered but it's because I'm the one who "registered" it?
They are allowing me to use my brand name but they are telling me to use it as it is already registered on amazon. There was an internal team that was suppose to reach out to me to provide more details but I did not hear anything back. Can someone from amazon have a look at my case ID and check into this for me?
ID 16711787831
Case Answer:
"Hello from Amazon Selling Partner Support,We understand that you're having an issue with adding a product wherein you are facing 5665 error.As per our analysis, the brand name """" is already registered on Amazon. If your products belong to a Brand that’s already Registered on Amazon, please use the exact brand name while listing your products.Please ensure that there should not be any spelling error or extra white spaces in prefix/suffix or in-between the brand name entered while listing creation.For registered brands, if you are still facing 5665 error, kindly provide latest screenshot of the error code 5665 with brand name """" and time stamp visible in the background for further investigation.To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction."
Brand Approval brand already registered?
Hello everyone,
I was in the process of getting brand approval for my brand name. I have checked all the common places which everyone advises to check before picking a brand name and I did NOT see it listed by anyone else, yet amazon tells me otherwise. I am just starting my business and do not have the funding to go straight for brand registry, which is why I am starting off with Brand Approval. I do see my brand name listed in the "Brand Aliases" tab on my seller central menu. Does that mean that I have the rights to the name and maybe amazon's system is finding the name as registered but it's because I'm the one who "registered" it?
They are allowing me to use my brand name but they are telling me to use it as it is already registered on amazon. There was an internal team that was suppose to reach out to me to provide more details but I did not hear anything back. Can someone from amazon have a look at my case ID and check into this for me?
ID 16711787831
Case Answer:
"Hello from Amazon Selling Partner Support,We understand that you're having an issue with adding a product wherein you are facing 5665 error.As per our analysis, the brand name """" is already registered on Amazon. If your products belong to a Brand that’s already Registered on Amazon, please use the exact brand name while listing your products.Please ensure that there should not be any spelling error or extra white spaces in prefix/suffix or in-between the brand name entered while listing creation.For registered brands, if you are still facing 5665 error, kindly provide latest screenshot of the error code 5665 with brand name """" and time stamp visible in the background for further investigation.To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction."
1 reply
Dougal_Amazon
Hello @Seller_OcTgehRznufxu,
My name is Dougal from the Community Manager Team and I will be happy to assist. Thank you for the case ID. Since it has been over 20 days since the last correspondence, I have escalated your issue, my findings and the case itself to a partner team that will review.
Typically, they will respond to you directly within 5 business days and often with a new case ID. If for some reason you do not get any communication on this issue by this time next week, please let me know here and I can track down where the escalation is in the process.
Best, Dougal
