Items lost in Amazon warehouse
Hello,
We experienced a loss of 65 units of the same item at the Amazon warehouse and requested reimbursement. However, they only reimbursed us for 50% of the cost for the majority of the units. Despite reaching out to Amazon multiple times to address this matter, they explained that the items were unsellable before being lost. We find this explanation illogical. Can anyone provide assistance on how we can secure a full reimbursement?
Thank you.
Items lost in Amazon warehouse
Hello,
We experienced a loss of 65 units of the same item at the Amazon warehouse and requested reimbursement. However, they only reimbursed us for 50% of the cost for the majority of the units. Despite reaching out to Amazon multiple times to address this matter, they explained that the items were unsellable before being lost. We find this explanation illogical. Can anyone provide assistance on how we can secure a full reimbursement?
Thank you.
1 reply
Charly_Amazon
Hello @Seller_BvKjuK2n4RZLf
Thank you for contacting us and your participation on this forum.
I understand your concern about what you indicate experienced on the last shipment.
Here are some useful resources that can be used also on this important topic:
Thank you again,
Charly_Amazon
