Please activate my account ASAP.
Dear Sir or Madam,
I've been trying to set up an appointment 4 times and still no meeting has been set up. This is because Amazon never contacted me in advance of the date and time I set. Nevertheless, I have received the following email When can we expect our account to be reactivated?
Dear seller,
We were unable to complete your virtual identity verification because you missed the video call appointment on November 06, 2023.
Best regards,
Chiho
Please activate my account ASAP.
Dear Sir or Madam,
I've been trying to set up an appointment 4 times and still no meeting has been set up. This is because Amazon never contacted me in advance of the date and time I set. Nevertheless, I have received the following email When can we expect our account to be reactivated?
Dear seller,
We were unable to complete your virtual identity verification because you missed the video call appointment on November 06, 2023.
Best regards,
Chiho
1 reply
Jaijai_AMZ_136
Hi @Seller_RPL5rJBKV7KZv
Thank you for your post, this is Jaijai from Amazon here to assist.
Understand that you are required to complete virtual identity verification over a video interview but you missed the video call appointment on November 06, 2023.
Hence, we would advise you to check lastest performance notification to reschedule your appointment and monitor performance notification for further communications. Please take note on your preferred time slots and time zone for your reference.
The email confirmation will be sending out to you 48 hours prior to one of your preferred time slots, depends on availability and the date that works best for both parties.
You may refer to this help page for more information to prepare for your identity verification video call.
If you have any additional questions, please post them on this thread so we can continue to provide assistance and advice. The forums community and I are here to support you.
Best,
Jaijai
