Deactivated account, stranded inventory, and monthly charges; need advice ASAP
Hi Sellers and Admin,
I hope this post reaches someone who can offer guidance or share their experiences with a similar situation, or admin who can offer direct help.
I'm currently facing a critical issue with my Amazon seller account, and I'm seeking advice on how to navigate through this frustrating ordeal.
Long story short, I had to stop selling Spring 2023 after a competitor reported that I inadvertently used their trademark language in my product listing. While my product was genuine and not counterfeit, I wasn't aware of the trademark issue until the report came in. In response, I closed my account and initiated a Removal Order for all units.
Here's where things get tricky - Amazon was unable to remove some units, leaving them "stranded." Now, I'm being charged monthly storage fees for inventory that I can't get rid of. To make matters worse, my account has been deactivated due to the violation, and I'm stuck in a loop with no way to contact Seller Support.
I've tried clicking on "reactivate my account" multiple times, but it always takes a few days for the system to show "review has been completed," and my account remains deactivated. I tried to create a case but it got immediately closed because my account is deactivated. I also sent an email to seller-reactivation-appeals@amazon.com last week with all the necessary documents, but it's been radio silence since then.
I'm reaching out to this community for any advice on how to navigate this frustrating situation. I don't plan on selling on Amazon again, but I need my account reinstated to resolve the stranded inventory issue and stop these ongoing charges. If anyone has been through a similar situation or has advice on how to escalate the appeal process, I would greatly appreciate your insights.
Thanks in advance for any help or guidance!
Deactivated account, stranded inventory, and monthly charges; need advice ASAP
Hi Sellers and Admin,
I hope this post reaches someone who can offer guidance or share their experiences with a similar situation, or admin who can offer direct help.
I'm currently facing a critical issue with my Amazon seller account, and I'm seeking advice on how to navigate through this frustrating ordeal.
Long story short, I had to stop selling Spring 2023 after a competitor reported that I inadvertently used their trademark language in my product listing. While my product was genuine and not counterfeit, I wasn't aware of the trademark issue until the report came in. In response, I closed my account and initiated a Removal Order for all units.
Here's where things get tricky - Amazon was unable to remove some units, leaving them "stranded." Now, I'm being charged monthly storage fees for inventory that I can't get rid of. To make matters worse, my account has been deactivated due to the violation, and I'm stuck in a loop with no way to contact Seller Support.
I've tried clicking on "reactivate my account" multiple times, but it always takes a few days for the system to show "review has been completed," and my account remains deactivated. I tried to create a case but it got immediately closed because my account is deactivated. I also sent an email to seller-reactivation-appeals@amazon.com last week with all the necessary documents, but it's been radio silence since then.
I'm reaching out to this community for any advice on how to navigate this frustrating situation. I don't plan on selling on Amazon again, but I need my account reinstated to resolve the stranded inventory issue and stop these ongoing charges. If anyone has been through a similar situation or has advice on how to escalate the appeal process, I would greatly appreciate your insights.
Thanks in advance for any help or guidance!
8 replies
Emet_Amazon
Hello @Seller_KeTLFmpAEtlHp,
Thank you for posting your concerns with your account.
"I had to stop selling Spring 2023 after a competitor reported that I inadvertently used their trademark language in my product listing. While my product was genuine and not counterfeit, I wasn't aware of the trademark issue until the report came in. In response, I closed my account and initiated a Removal Order for all units."
Typically, when there's a deactivation of the account you're provided with a notification. Can you provide that here for a better understanding of the exact reason for the deactivation.
Although this appears to be a concern with a trademark this could still be a wide number of issues with different expectations.
"Amazon was unable to remove some units, leaving them "stranded." Now, I'm being charged monthly storage fees for inventory that I can't get rid of. To make matters worse, my account has been deactivated due to the violation, and I'm stuck in a loop with no way to contact Seller Support."
The question I have is if the stranded inventory is related to this same trademark concern you mentioned, if so we may not release the inventory until the original concern of infringement or authenticity is resolved, but we would need more clarification as mentioned.
"If anyone has been through a similar situation or has advice on how to escalate the appeal process, I would greatly appreciate your insights."
Situations surrounding authenticity and infringement can normally be addressed with invoices from the brand, brand manufacturer, or a brand authorized distributor.
"I've tried clicking on "reactivate my account" multiple times, but it always takes a few days for the system to show "review has been completed," and my account remains deactivated."
What did you provide when you used the "reactivate my account" button? As I mentioned above, Invoices are a common request but have specific requirements. You can view our requirements on our responsible sourcing help page.
Again, depending on the situation we may also require a letter of authorization from the brand itself.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
