the invoice does not pass verification for opening a brand
The brand does not open, the invoice does not pass verification. I applied 7 times, what should I do? Amazon says that the invoice is not completed, I spoke with the brand and they say it is generated automatically upon full payment. Help anyone who has encountered this problem. Who can tell?
the invoice does not pass verification for opening a brand
The brand does not open, the invoice does not pass verification. I applied 7 times, what should I do? Amazon says that the invoice is not completed, I spoke with the brand and they say it is generated automatically upon full payment. Help anyone who has encountered this problem. Who can tell?
5 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_5jHqcUUncwHTW
According to this help page (https://sellercentral.amazon.com/help/hub/reference/GDQ9K277NYP6WNEW), when Amazon rejects an appeal, they will explain in your Performance Notifications why the invoices were not accepted. I'd recommend checking there first for specific reasons why your invoices were rejected.
For reference, here are Amazon's invoice requirements from the same help page:
The invoice must include:
- Issue date within the past 365 days
- Sufficient quantity to cover your sales volumes
- Clear product identifiers (product name, model number, or UPC)
- Supplier's complete contact information (name, phone, address, website)
Amazon won't accept:
- Pro forma invoices or sales quotes
- Self-issued invoices
- Invoices in editable formats (Excel, Word)
- Digitally manipulated documents
Since you mentioned the invoice is "generated automatically upon full payment," make sure it's a final invoice and not just a payment confirmation or pro forma invoice.
Kind regards, Michael
Cooper_Amazon
Good Morning @Seller_5jHqcUUncwHTW,
Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new case with no new information submitted may lead to auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization can also be a valuable addition to your appeal in these situations If you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Lastly, if you have a relationship with the brand, you can to be added to their list of approved sellers through Brand Registry. Once that has occurred you can attempt to list again and if you still have any issues reach out to support letting them know you are now in the brand's Brand Registry approved list.
Please carefully review all the feedback the team, @Seller_i6S8knzW6zU6Z and I have given you on your selling applications in order to continue moving forward in the application process. Let us know if you have any questions about any of the information provided above.
Sincerely, Cooper_Amazon
