Suspended Account - Multiple Account
I received a notification on 21/07 stating that my account has been suspended as I have a separate account. I’ve recently signed up to Amazon Seller and not yet made a sale. Only just sent in my first shipment. Initially it was tricky to sign up where i reverted to an alternate email to use for my account. I checked my normal email, just to make sure I’ve not signed up with it, and Amazon say there is no account associated with this email.
Has anyone experienced this before? Any idea what documentation to send in?
I have appealed this a couple of times, each of them being rejected.
This is the most recent notification: 
This is the first notification i received: 
23 replies
Seller_7VbclcPFFRTnc
Did you start to register with 1 email address, enter some info , stop and then start again with a different email address ?
Or have you signed up for a global account and not been verified in US, Can etc ?
Seller_MkrpMDOKG087R
I am verified in all the countries on my dashboard, that was complete after I added my bank account.
Possibly, it’s hard to remember but it would’ve been around the same time I tried setting up both. I don’t have any emails from Amazon Seller on my other email so it’s really confusing where this has come from. What can i do to prove i don’t have another account? or this other account they refer to isn’t mine?
Seller_u1AdBEcsHujAa
Hello @Greg_Jays_Shop,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From the post above, we understand that your current account is found related to an account and we would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents)
Before proceeding further, we would request you to confirm if you have ever shared bank accounts, credit cards, or inventory with another Selling Partner? (or) If you share computers with another Seller? Office space? Home address?
If yes, then to have this issue resolved on your current account kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
(Note : we request you to refer to the performance notification on the old account to understand the requirement and submit them accordingly so that you can move it back to normal status)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date
(post which you can make a choice of closing any of the accounts as per your preference)
• If you don’t own that account currently but had rights of that account earlier,
You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account.
Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
(kindly be noted that these documents must have been put to action or legalized before the date of enforcement on your account).
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated.
Further, If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_5sjNrbD9cQxEq
have you used any co-working space or internet connection of any amazon seller ?
Seller_I3E6fQQqOFqlF
While all this is happening and you are trying to get your account sorted have a good read of the seller university, especially about your tax obligations for selling in countries other than the UK, (ignore any YouTube guides as they give false information) without this knowledge you can fall foul and things will go from bad to worse very quickly, with you ending up heavily out of pocket. Make sure your products are sourced from legitimate sales places (not supermarket deals etc, as this can end up in a world of pain too)
Suspended Account - Multiple Account
I received a notification on 21/07 stating that my account has been suspended as I have a separate account. I’ve recently signed up to Amazon Seller and not yet made a sale. Only just sent in my first shipment. Initially it was tricky to sign up where i reverted to an alternate email to use for my account. I checked my normal email, just to make sure I’ve not signed up with it, and Amazon say there is no account associated with this email.
Has anyone experienced this before? Any idea what documentation to send in?
I have appealed this a couple of times, each of them being rejected.
This is the most recent notification:
This is the first notification i received:
Suspended Account - Multiple Account
I received a notification on 21/07 stating that my account has been suspended as I have a separate account. I’ve recently signed up to Amazon Seller and not yet made a sale. Only just sent in my first shipment. Initially it was tricky to sign up where i reverted to an alternate email to use for my account. I checked my normal email, just to make sure I’ve not signed up with it, and Amazon say there is no account associated with this email.
Has anyone experienced this before? Any idea what documentation to send in?
I have appealed this a couple of times, each of them being rejected.
This is the most recent notification:
This is the first notification i received:
23 replies
23 replies
Seller_7VbclcPFFRTnc
Did you start to register with 1 email address, enter some info , stop and then start again with a different email address ?
Or have you signed up for a global account and not been verified in US, Can etc ?
Seller_MkrpMDOKG087R
I am verified in all the countries on my dashboard, that was complete after I added my bank account.
Possibly, it’s hard to remember but it would’ve been around the same time I tried setting up both. I don’t have any emails from Amazon Seller on my other email so it’s really confusing where this has come from. What can i do to prove i don’t have another account? or this other account they refer to isn’t mine?
Seller_u1AdBEcsHujAa
Hello @Greg_Jays_Shop,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From the post above, we understand that your current account is found related to an account and we would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents)
Before proceeding further, we would request you to confirm if you have ever shared bank accounts, credit cards, or inventory with another Selling Partner? (or) If you share computers with another Seller? Office space? Home address?
If yes, then to have this issue resolved on your current account kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
(Note : we request you to refer to the performance notification on the old account to understand the requirement and submit them accordingly so that you can move it back to normal status)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date
(post which you can make a choice of closing any of the accounts as per your preference)
• If you don’t own that account currently but had rights of that account earlier,
You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account.
Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
(kindly be noted that these documents must have been put to action or legalized before the date of enforcement on your account).
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated.
Further, If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_5sjNrbD9cQxEq
have you used any co-working space or internet connection of any amazon seller ?
Seller_I3E6fQQqOFqlF
While all this is happening and you are trying to get your account sorted have a good read of the seller university, especially about your tax obligations for selling in countries other than the UK, (ignore any YouTube guides as they give false information) without this knowledge you can fall foul and things will go from bad to worse very quickly, with you ending up heavily out of pocket. Make sure your products are sourced from legitimate sales places (not supermarket deals etc, as this can end up in a world of pain too)
Seller_7VbclcPFFRTnc
Did you start to register with 1 email address, enter some info , stop and then start again with a different email address ?
Or have you signed up for a global account and not been verified in US, Can etc ?
Seller_7VbclcPFFRTnc
Did you start to register with 1 email address, enter some info , stop and then start again with a different email address ?
Or have you signed up for a global account and not been verified in US, Can etc ?
Seller_MkrpMDOKG087R
I am verified in all the countries on my dashboard, that was complete after I added my bank account.
Possibly, it’s hard to remember but it would’ve been around the same time I tried setting up both. I don’t have any emails from Amazon Seller on my other email so it’s really confusing where this has come from. What can i do to prove i don’t have another account? or this other account they refer to isn’t mine?
Seller_MkrpMDOKG087R
I am verified in all the countries on my dashboard, that was complete after I added my bank account.
Possibly, it’s hard to remember but it would’ve been around the same time I tried setting up both. I don’t have any emails from Amazon Seller on my other email so it’s really confusing where this has come from. What can i do to prove i don’t have another account? or this other account they refer to isn’t mine?
Seller_u1AdBEcsHujAa
Hello @Greg_Jays_Shop,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From the post above, we understand that your current account is found related to an account and we would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents)
Before proceeding further, we would request you to confirm if you have ever shared bank accounts, credit cards, or inventory with another Selling Partner? (or) If you share computers with another Seller? Office space? Home address?
If yes, then to have this issue resolved on your current account kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
(Note : we request you to refer to the performance notification on the old account to understand the requirement and submit them accordingly so that you can move it back to normal status)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date
(post which you can make a choice of closing any of the accounts as per your preference)
• If you don’t own that account currently but had rights of that account earlier,
You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account.
Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
(kindly be noted that these documents must have been put to action or legalized before the date of enforcement on your account).
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated.
Further, If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_u1AdBEcsHujAa
Hello @Greg_Jays_Shop,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From the post above, we understand that your current account is found related to an account and we would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents)
Before proceeding further, we would request you to confirm if you have ever shared bank accounts, credit cards, or inventory with another Selling Partner? (or) If you share computers with another Seller? Office space? Home address?
If yes, then to have this issue resolved on your current account kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
(Note : we request you to refer to the performance notification on the old account to understand the requirement and submit them accordingly so that you can move it back to normal status)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date
(post which you can make a choice of closing any of the accounts as per your preference)
• If you don’t own that account currently but had rights of that account earlier,
You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account.
Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
(kindly be noted that these documents must have been put to action or legalized before the date of enforcement on your account).
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated.
Further, If you have more questions about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_5sjNrbD9cQxEq
have you used any co-working space or internet connection of any amazon seller ?
Seller_5sjNrbD9cQxEq
have you used any co-working space or internet connection of any amazon seller ?
Seller_I3E6fQQqOFqlF
While all this is happening and you are trying to get your account sorted have a good read of the seller university, especially about your tax obligations for selling in countries other than the UK, (ignore any YouTube guides as they give false information) without this knowledge you can fall foul and things will go from bad to worse very quickly, with you ending up heavily out of pocket. Make sure your products are sourced from legitimate sales places (not supermarket deals etc, as this can end up in a world of pain too)
Seller_I3E6fQQqOFqlF
While all this is happening and you are trying to get your account sorted have a good read of the seller university, especially about your tax obligations for selling in countries other than the UK, (ignore any YouTube guides as they give false information) without this knowledge you can fall foul and things will go from bad to worse very quickly, with you ending up heavily out of pocket. Make sure your products are sourced from legitimate sales places (not supermarket deals etc, as this can end up in a world of pain too)
