We lost the 'buy box' for all products
Everything is fine with our store performance, but the Buy Box for all products in our store are lost. We tried contacting the customer service team to resolve the issue and they responded that even if we meet all the requirements we may not get the Buy Box. I am very confused about this, can anyone give me some advice please?
Account Health Rating - 224
Order Defect Rate - 0.3%
Late Shipment Rate - 0%
On-Time Delivery Rate - 96.55%
My Case ID: 15970454181
We lost the 'buy box' for all products
Everything is fine with our store performance, but the Buy Box for all products in our store are lost. We tried contacting the customer service team to resolve the issue and they responded that even if we meet all the requirements we may not get the Buy Box. I am very confused about this, can anyone give me some advice please?
Account Health Rating - 224
Order Defect Rate - 0.3%
Late Shipment Rate - 0%
On-Time Delivery Rate - 96.55%
My Case ID: 15970454181
6 replies
Seller_vfy0QjcHFq1wZ
I hope you can give me some advice, thank you. @Glenn_Amazon@Danny_Amazon @Cooper_Amazon
Seller_ASs95cRnYoRGu
Check the A to Z,Normally it was caused by the A to Z .
Glenn_Amazon
Hi there @Seller_vfy0QjcHFq1wZ,
Thank you for reaching out with your concerns with your listing not winning the Featured Offer. I've reviewed your case and at this time it appears you are currently winning the featured offer for the ASIN you mention in the Case you provided . If you are still having issues with the Featured Offer I can review further however Amazon does not guarantee the Featured Offer to any seller. Thank you for your understanding.
-Glenn
