“Action Required: Multiple SAFE-T Claims Overdue and Ignored – Wrong Items Returned, Reimbursement Pending. Requesting Fast Resolution & Refunds”
Dear Amazon Seller Support,
I have been selling on Amazon for over 8 years, always prioritizing customer satisfaction and compliance. However, I am currently facing serious issues with multiple return cases where incorrect items were received.
I have already submitted SAFE-T claims for these cases, along with image and video evidence showing the discrepancies. Unfortunately, one claim has now exceeded the resolution timeline, and despite multiple follow-up cases, I’ve received no meaningful response.
Details of Affected Orders:
Order ID: 407-4588070-7390749
SAFE-T Claim ID: 23343-38729-3598759
Filed On: June 6, 2025
Order ID: 403-6470381-1569160
SAFE-T Claim ID: 51552-85655-9944543
Filed On: May 23, 2025
Additionally, we have another unresolved issue involving a replacement order:
Replacement Order ID: 408-9569700-3564310
Original Order ID: 171-6146115-5698714
Case IDs: 11185986592, 11183115542
The replacement shipment was returned due to a delivery cancellation, but the item we received was entirely different from what we shipped. Since no refund was issued to the buyer, I’m unable to file a SAFE-T claim, and the original item was never correctly returned.
This situation has become increasingly difficult to manage, and I kindly urge your team to review these cases thoroughly and process the appropriate reimbursements for the losses incurred.
Your prompt attention and resolution are sincerely appreciated.
Warm regards,
“Action Required: Multiple SAFE-T Claims Overdue and Ignored – Wrong Items Returned, Reimbursement Pending. Requesting Fast Resolution & Refunds”
Dear Amazon Seller Support,
I have been selling on Amazon for over 8 years, always prioritizing customer satisfaction and compliance. However, I am currently facing serious issues with multiple return cases where incorrect items were received.
I have already submitted SAFE-T claims for these cases, along with image and video evidence showing the discrepancies. Unfortunately, one claim has now exceeded the resolution timeline, and despite multiple follow-up cases, I’ve received no meaningful response.
Details of Affected Orders:
Order ID: 407-4588070-7390749
SAFE-T Claim ID: 23343-38729-3598759
Filed On: June 6, 2025
Order ID: 403-6470381-1569160
SAFE-T Claim ID: 51552-85655-9944543
Filed On: May 23, 2025
Additionally, we have another unresolved issue involving a replacement order:
Replacement Order ID: 408-9569700-3564310
Original Order ID: 171-6146115-5698714
Case IDs: 11185986592, 11183115542
The replacement shipment was returned due to a delivery cancellation, but the item we received was entirely different from what we shipped. Since no refund was issued to the buyer, I’m unable to file a SAFE-T claim, and the original item was never correctly returned.
This situation has become increasingly difficult to manage, and I kindly urge your team to review these cases thoroughly and process the appropriate reimbursements for the losses incurred.
Your prompt attention and resolution are sincerely appreciated.
Warm regards,
6 replies
Seller_uPCZLbBPvpwNK
same happening with us also.....they are warning us not to raise safe t claims
Noor_Amazon_
Hi @Seller_cGyhvvgDbzxxz,
Thanks for reaching out to the Forums.
I've checked the mentioned Orders and found the following:
- Order ID: 407-4588070-7390749 SAFE-T Claim ID: 23343-38729-3598759: the Claim has been approved on June 15th.
- Order ID: 403-6470381-1569160 SAFE-T Claim ID: 51552-85655-9944543: the Claim has been approved on June 9th.
- Replacement Order ID: 408-9569700-3564310: I see there's an internal investigation that's been launched within the Case 11183115542. Please follow-up on the case and don't create new ones for the same topic. You should receive an update as soon as the business team provides a response.
Regards,
Noor
