I can't recover my two-step verification. Someone changed the phone number. I've been locked out of my primary account for 12 days now.
My two step verI went to login and a otp password was sent to a phone number that I've never seen before. I contact Amazon support and google. I'm always sent to this link: Recover Your Account after Two-Step Verification Fails.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
This process doesn't work. It requires you to be logged in to your account in order for you to upload your identification. I can't login to my account and thus can't recover my two-step verification.
I've tried a dozen phone calls and support tickets. The furthest I've gotten is having a phone support person tell me to make a new seller account so I can regain access to seller support.
Seller Support won't help me because I'm not contacting from the primary account (I am writing to you from my secondary account).
I'm devastated. I have pallets of things that I can't ship. I'm going to be running into financial troubles if this continues much longer. Can anyone please help me? How do I get back into my account. For any support agent one
My most recent case ID is 14665208891
Hopefully that helps.
I can't recover my two-step verification. Someone changed the phone number. I've been locked out of my primary account for 12 days now.
My two step verI went to login and a otp password was sent to a phone number that I've never seen before. I contact Amazon support and google. I'm always sent to this link: Recover Your Account after Two-Step Verification Fails.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
This process doesn't work. It requires you to be logged in to your account in order for you to upload your identification. I can't login to my account and thus can't recover my two-step verification.
I've tried a dozen phone calls and support tickets. The furthest I've gotten is having a phone support person tell me to make a new seller account so I can regain access to seller support.
Seller Support won't help me because I'm not contacting from the primary account (I am writing to you from my secondary account).
I'm devastated. I have pallets of things that I can't ship. I'm going to be running into financial troubles if this continues much longer. Can anyone please help me? How do I get back into my account. For any support agent one
My most recent case ID is 14665208891
Hopefully that helps.
20 replies
Seller_J46Ruz3VzvWCV
Try this link - https://sellercentral.amazon.com/gp/help/contact.html
Micah_Amazon
Hello @Seller_WcnMeTtIctGvT,
Thank you for reaching out. My apologies on the frustration. Looks like based on your posts, you have done all you can with troubleshooting the issue. I will review case ID 14665208891 and respond back shortly with next steps.
Thank you for your patience.
Cheers,
Micah
