Inventory lost in inbound FBA and I am not getting help in researching
Hi @Bryce_Amazon
I scheduled an FBA shipment with 2 ASINs, and 1 ASIN out of the 2 was completely missing when received in Amazon warehouse, however, I have proof of shipment from DHL and the original invoice from the supplier showing the number of units shipped out along with their names, MOQ, and date. Could you please help find and return them to my inventory?
I can provide any other proof if required. I tried contacting the support multiple times but I was not able to get any help, if you could escalate this it would help us a lot.
Case Number: 14931605541, 14869597321
Thanks for your help
Regards,
Haris. I
AGS
Inventory lost in inbound FBA and I am not getting help in researching
Hi @Bryce_Amazon
I scheduled an FBA shipment with 2 ASINs, and 1 ASIN out of the 2 was completely missing when received in Amazon warehouse, however, I have proof of shipment from DHL and the original invoice from the supplier showing the number of units shipped out along with their names, MOQ, and date. Could you please help find and return them to my inventory?
I can provide any other proof if required. I tried contacting the support multiple times but I was not able to get any help, if you could escalate this it would help us a lot.
Case Number: 14931605541, 14869597321
Thanks for your help
Regards,
Haris. I
AGS
3 replies
Seller_Qbd0RsfZFEZBY
Thats not how this works.
There is no benefit in trying to "figure out where they are"
Open ONE case only. Open this case for reimbursement for missing from inbound.
Keep in mind that opening multiple cases will cause delays.
Bryce_Amazon
Good afternoon @Seller_ZRpwBxqcbiZFs, and thanks for the tag!
I have reviewed both of the case details, and escalated the issue as a result. If the team is able to assist, they will reach out to you via a new case in 1-2 business days. Thank you for your patience while we wait to hear from them!
- Bryce
Bryce_Amazon
Good morning and good news! The escalation team reached out to me and let me know they have created a new case to work with you on this issue (15447952231). Please refer to your case log, and reply to me here if you have any additional questions!
- Bryce
