Help removing product feedback
The buyer left a product feedback and that was totally a product feedback. Please help us to delete it.
I tried to remove this feedback but failed. Case ID: 15317901571
Can you please help us to carefully check and delete it again? Thank you very much.
The customer said, ‘I thought it was a wreath with shells on it, but it's really just a piece of cardboard with pictures on it.’ The customer was spouting off about our workmanship and how our style didn't live up to his expectation. This is totally a product feedback. It should be removed.
Trouble Amazon to seriously check it.
It really hurts Amazon merchants if Amazon don't help remove such obvious feedback. All in all, please help remove the feedback, thank you very much.
@SEAmod
Help removing product feedback
The buyer left a product feedback and that was totally a product feedback. Please help us to delete it.
I tried to remove this feedback but failed. Case ID: 15317901571
Can you please help us to carefully check and delete it again? Thank you very much.
The customer said, ‘I thought it was a wreath with shells on it, but it's really just a piece of cardboard with pictures on it.’ The customer was spouting off about our workmanship and how our style didn't live up to his expectation. This is totally a product feedback. It should be removed.
Trouble Amazon to seriously check it.
It really hurts Amazon merchants if Amazon don't help remove such obvious feedback. All in all, please help remove the feedback, thank you very much.
@SEAmod
11 replies
Seller_4zBzdtgCyS9EI
You are showing buyers THIS:
and send them THIS!!!:
That feedback isn't just about the product, it is about YOUR listing and misrepresenting that product
Seller_Hi7wbO2Kbo6bl
It also hurts all Amazon sellers (in theory anyway) when buyers are duped into thinking they are getting a wreath and instead receive a picture of a wreath.
Clearly the main image is in violation. That cannot be an actual photograph of what you sell. Not to mention all the extraneous decorations which are not allowed.
Seller_fJX9H96FbmmoM
@Quincy_Amazon Could you please help me check.
Cooper_Amazon
Good Evening @Seller_fJX9H96FbmmoM,
It appears a few of our seasoned sellers have shared some guidance on how to handle product review removal.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
I have additionally escalated case ID: 15317901571 and feedback to be reviewed again by our partner team that handles feedback. I cannot guarantee the removal or strike through of the feedback but it doesn't hurt to get a second pair of eyes to review the situation. I will follow up with you as soon as I hear back from the team. Have a pleasant weekend and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening Again @Seller_fJX9H96FbmmoM,
Our team has reviewed the appeal and has chosen not to remove the feedback at this time as it did not meet our guidelines for removal.
If you still believe the review violates our Community Guidelines, use the Report abuse link next to the review to report it. You can check out the Customer product reviews for more information.
It's also recommended to continue reviewing your Voice of the Customer dashboard and analyze why the feedback on this product may be more negative than expected in order to make improvements on the ASIN and it's detail page.
Additionally, you may be able to reduce potential customer returns and negative feedback by adding critical product information: Customers often return products due to a lack of critical product information on the product detail page, for example, compatibility features for headphones and cables. By adding more information, you can reduce the number of returns.
I know this is not the news that you were hoping for but at least we were able to have a second pair of eyes review product feedback. Please let me know if you have any questions about the outcome of this case.
Sincerely, Cooper_Amazon
Seller_fJX9H96FbmmoM
@LeviDylan_Amazon This is a product feedback. Could you please assist us with a second review? Thank you very much.
