Unable to contest returns due to deactivation
Hi @Ezra_Amazon
1. Since Nov 2024 I have sent multiple appeals for a rights owner violation. It was a misunderstanding on my part and have accepted full responsibility.
2. Each time an account health specialist has said its a good appeal, inclusive of root cause, corrective and preventative measures but then it was not accepted.
3. Please can a moderator assist to elevate the documents to a UK internal team.
4. Also, I have had return requests for products sold pre deactivation which amazon has honoured and taken payments from me. These returns are not valid but I am unable to contest them due to account status. My hands are tied as money is being taken from my bank.
Point 4 can not be legal, as I have no means through the platform to contest the payments from my bank.
From my failed efforts to reactivate, I convinced the appeal will never be accepted but I can not just sit and watch money taken from me without an opportunity contest the action
I would like an opportunity to discuss this with amazon outside of the forum if possible please.
Kind regards
Kelly
Unable to contest returns due to deactivation
Hi @Ezra_Amazon
1. Since Nov 2024 I have sent multiple appeals for a rights owner violation. It was a misunderstanding on my part and have accepted full responsibility.
2. Each time an account health specialist has said its a good appeal, inclusive of root cause, corrective and preventative measures but then it was not accepted.
3. Please can a moderator assist to elevate the documents to a UK internal team.
4. Also, I have had return requests for products sold pre deactivation which amazon has honoured and taken payments from me. These returns are not valid but I am unable to contest them due to account status. My hands are tied as money is being taken from my bank.
Point 4 can not be legal, as I have no means through the platform to contest the payments from my bank.
From my failed efforts to reactivate, I convinced the appeal will never be accepted but I can not just sit and watch money taken from me without an opportunity contest the action
I would like an opportunity to discuss this with amazon outside of the forum if possible please.
Kind regards
Kelly
2 replies
Sarah_Amzn
Hello @Seller_ULKXHhXLvy1XR
This is Sarah with Amazon.
I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of design Right Infringement-appeal
Kind regards,
Sarah.
