Case ID: 16471288731

Dear Amazon Selling Partner Support,

I hope this message finds you well. I am writing to bring to your attention a discrepancy regarding FBA shipment ID: FBA18F9D76LW, which was created on September 17, 2024. The shipment was destined for multiple fulfillment centers, including a facility in Florida, and there appears to be a mismatch between the quantities I shipped and those recorded as received by Amazon.Additionally, the shipment was routed to a fulfillment center in Florida, which may have been affected by the recent hurricane. This could potentially have impacted the receipt and processing of the shipment.

FBA shipment ID: FBA18F9D76LW. While I appreciate the effort made to review the shipment, I must express my concern with the conclusion provided.

It is essential to note that I have already provided all necessary documentation, including proof of shipment, photos of the items inside the boxes, and the shipping labels. These documents clearly demonstrate that the shipment was sent to Amazon’s FBA warehouse as per your guidelines. Additionally, Amazon scans the items inside the boxes upon receipt, and I respectfully request that you review the inside-box scans or provide the images of the scanned contents of my shipment.

From my side, I followed Amazon’s shipping policies meticulously:

All products were properly packed and secured in polybags.

Each item had a clearly scannable barcode.

I took photos of the items both inside and outside the box, as well as the labels showing the box weight.

Despite these efforts, my inventory still reflects zero quantity for the missing items. This situation is impacting my business, and I respectfully request that this issue be handled with the professionalism expected from Amazon.

I would appreciate if you could:

Conduct a thorough review of the provided documentation and shipment details.

Provide photos of the items scanned upon receipt at the fulfillment center.

Either reconcile the missing inventory into my account or reimburse me for the products that were lost at your warehouse.

I have fulfilled my obligations and taken all the necessary steps to ensure a smooth process, and I trust that Amazon will resolve this matter promptly. Your continued attention to this issue is highly appreciated.

Thank you for your time, and I look forward to a swift and satisfactory resolution.

Best regards,

Busy Bee Unlimited