Hi Team,

We have been facing a persistent pickup issue for the last 14–15 days. Our daily scheduled orders are not being picked up on time, which is directly affecting our business operations.

We are a Prime seller, and our assigned pickup slot is from 2:15 PM to 4:30 PM. We always schedule our pickups within this slot. However, the delivery associate repeatedly arrives before 1:00 PM, and if the packet is not ready (since it’s before the scheduled time), the pickup is marked as missed. When we asked the delivery agent about this, he clearly stated that he never comes after 1:00 PM—which is in clear violation of the time slot assigned to us.

Due to these continuous pickup failures, our account health has deteriorated, and we are at risk of further penalties, despite no fault on our part.

We have filled out Missed Pickup Forms and Delivery Associate Complaint Forms multiple times, and we are also contacting Amazon Seller Support daily, but no action has been taken so far. This delay and negligence from the logistics side is impacting our performance metrics and customer satisfaction.

We kindly request you to:

Take immediate action against the delivery associate or logistics partner.

Ensure pickups happen strictly between 2:15 PM to 4:30 PM, as per our assigned slot.

Provide us with an escalation path or direct support contact for resolution.

Please consider this matter as urgent and critical. We rely on Amazon’s logistics to meet customer expectations, and repeated failures are damaging our credibility as a Prime seller.

Looking forward to a quick and effective resolution.