Amazon Mexico keeps on charging our credit card on file when we only sell in Canada
Amazon Mexico keeps on charging our credit card on file. We only have an account and store on Amazon Canada and we don't sell on Amazon Mexico at all. We don't even have an account with them or a store.
Can anyone in Amazon Management Team do something about it. They cannot just charge a credit card, just because they have access to such important information.
Amazon Mexico keeps on charging our credit card on file when we only sell in Canada
Amazon Mexico keeps on charging our credit card on file. We only have an account and store on Amazon Canada and we don't sell on Amazon Mexico at all. We don't even have an account with them or a store.
Can anyone in Amazon Management Team do something about it. They cannot just charge a credit card, just because they have access to such important information.
5 replies
Seller_OvL8C4BJWiuS9
If you are part of the global account (which includes .ca, .mx and .com) are all part of the monthly fee. What is your monthly charge add up to?
Seller_LImVvUWeyiCfQ
As mentioned, it sounds like you have a North America Unified Account. On your main seller dashboard, check under Marketplaces to see what is listed there.
Make sure there are no listings under Mexico and that option is set to vacation mode. Check under Settings --> Account Info --> Seller Account Settings.
CR_Amazon
@Seller_LRxsY5GGNhpLR
Hello there, my name is CR and am a community manager here.
As fellow sellers @Seller_OvL8C4BJWiuS9and @Seller_LImVvUWeyiCfQhave mentioned above, you have a North America Unified Account. I only wanted to pop in here to provide a few resources you may want to review.
Here is a quick 2 minute video on the North America Unified Account.
Additionally, this link will bring you to some FAQ's for the North America Unified Account. I have pulled a couple of them out below that I believe are relevant here:
What fees will I pay if I sell something using my Unified Account?
For all per-item transaction fees, you will pay the fees applicable to the store in which the item was sold. Your monthly Professional selling plan subscription fee will be allocated to each North American store in which you have active listings on your monthly billing day, and will be limited to USD 39.99 or its equivalent in total. For more information about Professional selling plan fees, go to Selling on Amazon Fee Schedule.
What if I don't want to sell on more than one store?
If you have been upgraded to a Unified Account and do not want to sell on another store, keep the store switcher on the country on which you originally registered. Your products will only list on that store.
As mentioned by @Seller_LImVvUWeyiCfQit is also a good idea to put the other marketplaces on vacation mode by following the steps they provided above.
Please let us know if you have any additional questions.
CR_Amazon
