"Item Not Delivered" claims
For a while now we received a series of "not delivered" claims. Always for the same product (out of over 1700 listings) and most with the same message: "what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here!" I noticed the duplication of the messages due to the identical grammatical errors to the first message in the claim. Seemed to me like a cookie cutter claim but coming from different parts of the country, but always for the same product which is not a big seller... Nobody wanter replacement.
In our frustration to deal with random "hits" like this, we resorted to A) Buy shipping for this product from Amazon and B) Require Signature on delivery aside the 3.70 extra cost. I wanted to share the positive results of these actions because it was a breath of fresh air. Out of all the A-Z claims we got out of these fraudsters, none were granted to the buyer!
Secondly I wanted to alert others that there are probably fraud manuals out there (have been searching) because I find it funny that a series of claims will have the same content and errors. I am glad that Amazon is picking up on these patterns, but suggest that you follow the shipping tips above even if it means reverting your postage purchases to Amazon and adding more to the already expensive cost of postage, by requiring signature.
"Item Not Delivered" claims
For a while now we received a series of "not delivered" claims. Always for the same product (out of over 1700 listings) and most with the same message: "what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here!" I noticed the duplication of the messages due to the identical grammatical errors to the first message in the claim. Seemed to me like a cookie cutter claim but coming from different parts of the country, but always for the same product which is not a big seller... Nobody wanter replacement.
In our frustration to deal with random "hits" like this, we resorted to A) Buy shipping for this product from Amazon and B) Require Signature on delivery aside the 3.70 extra cost. I wanted to share the positive results of these actions because it was a breath of fresh air. Out of all the A-Z claims we got out of these fraudsters, none were granted to the buyer!
Secondly I wanted to alert others that there are probably fraud manuals out there (have been searching) because I find it funny that a series of claims will have the same content and errors. I am glad that Amazon is picking up on these patterns, but suggest that you follow the shipping tips above even if it means reverting your postage purchases to Amazon and adding more to the already expensive cost of postage, by requiring signature.
22 replies
Seller_nRFmxiQg4EGrw
Unless your item is quite expensive, no need to pay extra for the Sig. Simply buying through Amazon covers $100, and even if your item is well over that, scammers (which the cookie-cutter template requests would indicate) are unlikely to file A-Z, as this puts them on Amazon's radar.
Yes, buy shipping through Amazon. But don't worry about sig unless your item is very expensive.
(and yes, lots of sources out there for how to scam "big bad Amazon", with most having no clue that they are scamming small sellers; although I doubt many care anyway.
Seller_smU4J8AZRxJNu
We got the EXACT same SCAM for over 25 orders and all for the same exact items with each order being $78+ and here is the message copied and pasted from our lovely scammer "Katie"
See all communication with this buyer
Dec 30, 2023 8:55 PM
what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here!
I even pointed this out to seller central, but again, they just give you lip service and a bunch of "we understand how frustrating this must be for you" yada yada yada, but the customer says they didn't receive it - despite the package being marked as "handed to resident".
Seller_roNdLQpqbVoOH
There are websites dedicated to "scammery" and have been for years. Social media has exacerbated the problem exponentially.
And, yes, these rackets are often recognizable by their nearly-identical wording.
On the old forums, you could just enter a bit of the suspect wording and find a match where it had happened to others. But I don't know if this new, largely unusable, forum would be helpful with this.
Seller_smU4J8AZRxJNu
I have actually gotten to the bottom of this one. After looking at all of these repeat messages of unclaimed packages, I finally noticed a pattern. Same item(s) purchased and bought by someone other than who it is shipping to. For example, Adhra purchases for Mike, or Katie for Sandra, etc... Purchaser is different than recipient and same item(s) are being hit with this scam over and over. For us it was our 3 packs of cologne and aftershave. Virtually every single 3 pack we sold got hit with this scam with the identical customer message " what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here!" and refunded their money each time. After also noticing the glaring punctuation, capitalization, etc mistakes similar in all these messages, I realized there was a clear pattern. I decided to start googling the recipient names and addresses for the packages with these scam messages and refunds and got phone numbers for them. Well after making a few calls, I found out how this is happening. Your recipients and ship to addresses, are actually orders that were placed on other platforms such as Walmart, eBay, etc. These are fake sellers with no inventory. They list the same listing as on Amazon but on other platforms and at a better price than on Amazon, stealing the business from Amazon. For us, a 3 pack sells for $81 but our fake seller listed it on Walmart for $73. Victim/Buyer purchases on Walmart from fake seller. Fake seller on Walmart then creates an Amazon account under some name and purchases the order from us on Amazon and has the order shipped to the Walmart purchaser by us, the Amazon vendor. The scammer never has to touch the inventory, never pays for shipping, then claims they never received their package, when the Walmart purchaser has indeed received it and has no idea a claim is being filed on Amazon for what was their Walmart order. The scammer walks out with the money from their Walmart listing, customer from Walmart gets their order, albeit from the Amazon platform order, and the scammer also gets their money back from Amazon. Scammer doubles their money. Vendors losses product and shipping. Walmart customer gets their package. Walmart gets their 15% and Amazon gets nothing.
Seller_BeWo5Xt3t43rn
These INR claims are most likely being made by a drop shipper selling on another platform which is why they are filing A to Z claims as they do not care about their AMAZON account. The scammer is not the addressee!
Seller_smU4J8AZRxJNu
Greekshops please find me on Google as the manufacturer of Jade East and more. We are Regency Cosmetics, find our phone number and call me if you are willing to share our information regarding this same SCAM. We have been getting hit with it since as early as August of 2023. I am trying to get vendors information and going to our local tv news channel to blow this thing up.
Seller_NTtgyr4S9sRAA
Yeah this is a drop shipper not a normal customer. Gross.
Seller_fPBvpXOIz9rhH
Thank you for this post as I have recently gotten like 4 of these scam requests too. Dialogue is the same and tracking shows items have been delivered. I will say that when these folks file an a-z claim amazon has been covering them immediately and not impacting my ODR. In fact they aren’t even having me reply to the claims so I feel like they are aware and being supportive of sellers when we purchase shipping through them.
Seller_HP0CuTSNvJvu9
We are familiar with this too. I have a spreadsheet where I track them and look for patterns in the initial contact as well as the following A-to-z claim. "what's wrong with my order? i checked everywhere it may have been delivered, but the result is nothing I found out. i don't want to wait anymore, Please refund. i will appreciate your service here!" is one of them. They also tend to be the same handful of products.
I believe they are dropshipping for the same price or lower than Amazon, and then using the A-to-z Guarantee to reduce their costs.
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Other statements that are confirmed to be the same people:
"Package was not received.Refund pls."
"package might be delivered to wrong person or mishandled i am sure, i contacted with seller many times and no solution for it. they also advice me to open az claim,and i hope you can solve my order issue, thank you!"
"Have not received my order I want to got my money back"
"My dear friend, I have not received the purchase product. give me a refund Please."
"I haven't had so much trouble shopping online in a long time. I looked around my house. I asked the neighbors if they saw my package. Still no sign of my package. That's all I can do. Please give me a refund now."
"my friend，What's wrong with this order? Why haven't I received my package yet? It's been too long and I don't need it anymore. Please contact the express to check whether it is lost."
"Hello, I haven't received this package yet. The order showed that the package ended up on my front door or porch, but I searched for it many times without finding it. I haven't found the package so far. I have also talked to the merchant, but the problem has not been solved yet."
"why my order still not arrive which has been several days, please I need your help, check my order and update me with latest information. I doubt it whether it has been lost during shipping process, if so i don't want to wait any longer! I want cancel this order and get my money back!"
"The seller not response me anymore!! My request is ignored by the seller as customers. I lost my parcel of the order for long time and waste much time to keep waiting. I want to get the refund I paid and noted that I have tried to contact the seller but not works. Please refund to me on amazon’s behalf, which is my last try since I believe amazon"
"The seller ask me to open the a-z claim through amazon to ask for refund since he cannot work out and be responsible for me. I bought from amazon with big money but still got nothing from you guys. I have no idea for this matter and only want the refund from amazon. If amazon take care of its customers, I thought you will get my pay back to me"
"Hello, please help me deal with the problem of this order. I haven't received the package so far. I tried to discuss the solution with the businessman, but he ignored me. I don't want it now, so I ask you to help me refund, thank you."
"I have no time to follow the lost parcel of the order from you. But I still not received it until now, I thought it was lost. Could you check for me and help me solve out to get my money back?"
"why my order still not arrive which has been several days, please i need your help, check my order and update me with latest information. i doubt it whether it has been lost during shipping process, if so i don't want to wait any longer! i want cancel this order and get my money back!"
"Hello my friend, my order shows that the goods have arrived, but I haven't received the package yet. I want to know what the problem is."
"I'm disappointed with shopping. This shopping not only did not receive the package, so long still can not get a refund."
"kindly note that i never receive my package!! how long you let me wait further?"
"Never got the shipment, and the seller isn't to blame for my order's issues. They disregard my demands! And they never answer when I ask them to. I did not receive my stuff, thus I need your assistance in getting my money back."
"Never received my order yet"
"Hello, I haven't received this package yet. The order showed that the package ended up on my front door or porch, but I searched for it many times without finding it.I haven't found the package so far. I have also talked to the merchant, but the problem has not been solved yet."
"My friend, I looked everywhere, but no matter how hard I looked, I couldn't find the package, and I talked to the Courier, but I couldn't find the package. Now I don't want it. I was disappointed. Now I'm asking for a refund."
"Sorry, it will take long time to have a decision from amazon through the claim. I need a quick solution from you as I ordered from you. Could you try to refund for me straightly as a good seller? I thought the order is lost and I cannot get it anymore. I lost the order with the big money. Hope getting your understanding"
"I confirmed there is no parcel left in front of my door, either I asked the neighbour and confirmed with my family for the parcel of the order. The result was nothing I found out. I wasted so long time for this matter. I don't want to wait any longer. Please refund. i will appreciate your service here!"
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I use Amazon Buy Shipping services and so far they've covered or denied all these, except for the first 2 which date all the way back to 2022.
PS: I originally thought about posting to the forum to see if it was only happening to me, but didn't want to "let the cat out of the bag" and let the scammer know I was onto them. However, it's out there now so I guess it's time for us to put up a fight. If anyone has any other exact quoted canned messages that are confirmed to be the same scammers please share so we can all update our lists. How these are confirmed is I found the exact entire quotes on multiple orders.
Seller_EQCkZkpwJYi2D
Can't post URLs here, but there are several sites with instructions on "How to Scam Amazon" there is a reddit whose title is
"Want free items on Amazon? Order stuff and say the box was empty to chat support"
There's another site called dailydot whose title is
"How scammers get free stuff from Amazon, no questions asked"
Another site called nichepursuits has an article entitled
"HOW TO GET FREE STUFF ON AMAZON: 19 REAL, AWESOME WAYS"
SELLER BEWARE THEY ARE EVERYWHERE AND AMAZON ... WELL DO THEY CARE ?? ... I DUNNO - PERHAPS
