Missing Browse Node Attirbute - Nothing is working to fix
We are the Brand Registered owner of an ASIN that is currently not searchable on the Amazon front end.
Seller Support keeps telling us that the reason it is not searchable is because it is missing a Browse Node Attribute. The case is then transferred to an internal team to correct the issue, and then we get the exact same response every single time:
"We've reviewed your suggestion and are unable to accept the suggested category browse node change to ASIN: X. This product is assigned to the current category based on the detail page and how Amazon customers find products through search and browse."
When we ask for clarification on why the ASIN is not searchable despite being in the correct category, no one is able to give us an answer. We have been going in circles for almost three weeks.
I have spoken with Seller Support, Catalog, FBA, Leadership, and Brand Registry. I have tried full and partial updates using flat files. I am desperate for some additional help.
Here are the relevant Case ID's:
14869161161
14862614881
Thank you for any assistance you can provide.
Missing Browse Node Attirbute - Nothing is working to fix
We are the Brand Registered owner of an ASIN that is currently not searchable on the Amazon front end.
Seller Support keeps telling us that the reason it is not searchable is because it is missing a Browse Node Attribute. The case is then transferred to an internal team to correct the issue, and then we get the exact same response every single time:
"We've reviewed your suggestion and are unable to accept the suggested category browse node change to ASIN: X. This product is assigned to the current category based on the detail page and how Amazon customers find products through search and browse."
When we ask for clarification on why the ASIN is not searchable despite being in the correct category, no one is able to give us an answer. We have been going in circles for almost three weeks.
I have spoken with Seller Support, Catalog, FBA, Leadership, and Brand Registry. I have tried full and partial updates using flat files. I am desperate for some additional help.
Here are the relevant Case ID's:
14869161161
14862614881
Thank you for any assistance you can provide.
7 replies
Seller_39AFN6OgEVItp
Bumping this post to hopefully get some answers.
@Michelle_Amazon@Steve_Amazon@Danny_Amazon@Glenn_Amazon
Danny_Amazon
Hello @Seller_39AFN6OgEVItp- and thank you for seeking some insight on this issue here on the seller forums. I wanted to let you know I have reviewed your listed case IDs and connected with our team internally to request their review and assistance. I will share any updates I am made aware of in this thread, but please do keep an eye on your case log as well in case our team reaches out directly.
I will also mention that the forums community cannot operate as a urgent support mechanism. You can read more on usage of the forums in these FAQs, and know you can always reach out to our support teams if immediate assistance is required.
Thank you much,
Danny
