Amazon OTP
is amazon otp required for everyone else? i cant seem to turn it off...if i turn it off, i cant get into my account.
Amazon OTP
is amazon otp required for everyone else? i cant seem to turn it off...if i turn it off, i cant get into my account.
9 replies
Seller_Hi7wbO2Kbo6bl
Yes, OTP is required. Do you have an option "keep me signed in" ?
Amazon seems to have gone through a phase where many of us were suddenly being faced with this every single time after several years of consistent problem-free sign-ins due to having simply checked the "do not require on this device"
For some this every-time annoyance just went away and it's back to requiring the one-time code only just once in awhile.
Seller_nRFmxiQg4EGrw
You enter the OTP every time you're asked.
It's no longer optional; Amazon requires it; although the frequency seems random. Sometimes I don't have to enter it at all in the morning; other times, right in the middle of working, I'll get logged out and have to enter it again.
Micah_Amazon
Hello @Seller_DQGs33TXEmkAh,
Thank you for your post. As mentioned by @Seller_Hi7wbO2Kbo6bland @Seller_nRFmxiQg4EGrw, this is required to ensure your account has not been comprised. It is safety protocols built into the program.
In the meantime, we suggest you to follow these basic troubleshooting steps if you are having issues:
- Clear cookies and caches.
- Disable any running scripts.
- Logout from all Amazon account Sellers and buyers.
- Restart the browser.
- Check for internet connectivity issue and if possible use a different service provider.
You may refer to help pages below for more information;
- Two-Step Verification FAQ
- Two-Step Verification Troubleshooting FAQ
- Use an authenticator app for Two-Step Verification
The forums community and I are here to support you. Please let us know how we can further assist you from this point forward.
Cheers,
Micah
