Another seller is selling counterfeit product at low prices under our listing
Recently we found another seller selling at a low price under our listing, so we made a test purchase and the product we received was completely different. Although we have registered the brand on Amazon but I think it may be because our trademark is in pending status and we cannot complain through Amazon's "Report a violation".
what should we do? Please advise
Another seller is selling counterfeit product at low prices under our listing
Recently we found another seller selling at a low price under our listing, so we made a test purchase and the product we received was completely different. Although we have registered the brand on Amazon but I think it may be because our trademark is in pending status and we cannot complain through Amazon's "Report a violation".
what should we do? Please advise
24 replies
Seller_RwnPnz1CDmF0G
go to the seller's detail and find out where they are from. Once you get that information contact them on all channels. get a cease and desist letter from an attorney or make one urself dosent really matter. Most likely you can scare them via Legal action. remaining comes down to where the seller is actually from. you can find services in almost all countries to help you in this regard.
Seller_ZRl2jImJfnYfJ
I show you only have 1 listing, and you are the only seller on that listing.
Dougal_Amazon
Hello @Seller_Cpd4NoBDLLdQN,
My name is Dougal from the Community Manager Team and I will throw 1 more action that you can take in addition to the advice everyone has provided here (Thank you).
Since you received a completely different item than the listing, you can Report Abuse of Amazon policies via the Account Health Dashboard and use the "The product received is different than the product on the detail page (different version, model or product)," report.
Best, Dougal
Seller_vS578bOmgGw60
yep. we are on year 2 of the exact same issue. counterfit sellers making dupes of our products and selling from china. all you can do is report the infringment on the selling page.
typically it takes 2 to 4 weeks to resolve. and brand central does nothing except try to push you to a different department.
but none of resolves the issue that the ASIN and brand are supsoed to be locked. but arent
Seller_hRcW3boFdNOVe
Here's how you can address the issue of counterfeit sellers effectively while ensuring you're utilizing Amazon's resources correctly:
Document Evidence: Start by thoroughly documenting the differences between the counterfeit product you received and your genuine product. Take clear photographs of both products side-by-side, highlighting distinct features. Also, photograph the barcodes, labels, and any packaging that differs from your original products.
Report to Amazon: Use Amazon's 'Report Abuse' feature specifically for situations where a different product is received than what was described. Select Different Product Received in the submenu. Include detailed descriptions and the order ID from your test purchase. Attached your photos after the case is opened. Be precise and detailed in your complaint.
Link: https://sellercentral.amazon.com/abuse-submission/form/different-product-received
Feedback and Reviews: Use the buyer account used for the test purchase to report that the product is counterfeit. Additionally, leave negative seller feedback under this buyer account, focusing on the counterfeit issue to alert other customers.
By taking these steps, you'll protect your brand and contribute to maintaining the integrity of the Amazon marketplace. Remember, the effectiveness of your actions largely depends on the quality and clarity of the evidence you provide.
Seller_8jEUlYHPEsxtD
I have 15+ sellers all from China, all just launched or with 0% positive reviews, selling on my top four listings at cheap prices with long shipping times, while they launch new look alike product listings. All in past 10 days, after 10 years of selling. They all showed up at once. I've reported them on the listing. Nothing is happening so far.
Do I really have to buy from all sellersto prove its wrong brand? That could get expensive. Some units are $70-80.
Some sellers have reviews they never shipped items. How long do I have to wait before I can say they never shipped? [Not to mention how are they still selling?]
I reported to brand registry who said to report on Seller Support who told me to report on Brand Registry.
I'm the brand agent in US and brand registry is in UK....they are now working on US Trademark, but I'm not sure that will help. It seems there is nothing I can do myself besides reporting on listing???
With brand registry can the brand remove sellers?
Seller_08TZq9sOIaGvv
Go to their listing and click "REPORT ITEM". You don't even have to hold the trademark. It will shut them down for a minimum 24 hours while they fight it. I know this because I had someone do this to me with a false claim. Of course, if they are unable to establish that they are selling the genuine item, it should be lights out for that listing.
Seller_tzb0Adb4whsRu
Take pictures of the item you received. Screenshots of the other sellers listing, seller name, etc.
I would try to report them through Brand Registry anyway providing the test buy order ID, screenshots, etc.
Or message seller telling them they do not have your permission to sell your brand and to remove it to avoid trademark/IP violations, sometimes that works.
Good luck!
Seller_m1K2JgvKy48rx
AMAZON will not help you unless your health points are 350-1000 ...
the best you can do is file a DMCA take down with the USPTO but that will also mean you can not sell it on Amazon either...
amazon will favor the Chinese counterfeiter if they have a higher health points...
