My account was suspended
hello amazon suspended my account and even though I sent all the documents, I could not open it, I open a case, I receive an e-mail saying that this channel is not correct
My account was suspended
hello amazon suspended my account and even though I sent all the documents, I could not open it, I open a case, I receive an e-mail saying that this channel is not correct
31 replies
Seller_NoMNQDGnEW5Bx
If you are verdana ltd theres an active proposal to strike off your company
Seller_lljyzgTxr5fgI
You have made an application to strike off / dissolve the company on May 30th, 2023, your confirmation statement to Companies House is overdue and yet you are still trying to sell here?
Winston_Amazon
Hey all,
Moving this thread to the Account Health category for better assist. Please feel free to keep posting!
Seller_TiQbOae7MQv8j
yes today i will complete the process for hmrc and you are telling me not to do anything until the company is completely shut down so how do i proceed after closure
Seller_EkTg33LVwGEJR
i wait since 6 weeks for a answer from amazon support… block my account… noone says what exactly they need, here u see how amazon deals with his dealers who actually built the company amazon… they are not aware that we are human and that existences with families are at play here…the same would be if you are employed somewhere, your boss fires you at the end of the month with today and tells you what you are earning now this month is not paid, and if you ask what did i do wrong, you get no answer …How do you call such behavior towards a seller/employee?
Seller_7aV9GGKijpErb
trying to strike the company off after your first year of trading and submit no accounts and pay nit tax and then re-open as a new company, you don’t deserve to sell here
Seller_3nhlbuPlxQ4Qk
Hi, for what it is worth: I have the same problem.
I had transferred amazon account from UK company ltd to Greek company more than 1 year ago (there is a link to do that at amazon.co.uk / provided all docs back then and was accepted). Suddenly, a couple of months ago I started getting emails about discrepancies in address, then account got suspended, although I had provided all possible documentation (Int’l VAT number, OSS registration, Registry proof, address proof… you name it) and it is 2 months now amazon is researching me AND withholding GBP3000 from sale made before April!!! In the meanwhile amazon.com has accepted all these docs and I am selling normally there.
Seller_RyBiR05Djvp7V
Hello @VERDANA_LTD,
Thank you for reaching out to the Seller Forums Community.
This is Amelia from Amazon to assist you.
From your post, we understand that you need help with Account reactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of deactivation notification and latest performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account --> Performance --> Select Performance Notification
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia
Seller_RyBiR05Djvp7V
Hello @VERDANA_LTD,
This is Amelia from Amazon to assist you.
Thank you for sharing the notifications as requested.
Based on the post above, We understand that you have concerns related to “Verification Process.”
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement 1 is one among them.
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.
Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
If you need any further assistance, you can post here so that we can help you.The forums community and I are here to support you.
Regards,
Amelia
