Account deactivation due to change of store display name
Hi,
Almost 2 weeks ago, I changed the display name of my store and within 1 hour of doing so my account got deactivated and I received an email that I am running 2 stores on same credentials and I need to submit appeal of reactivation. I submit all my documents twice but my account is still not reactivated by the management. Now they say that they need additional information. I submitted all details including my LLC and Trademark process but nothing happened. I do not have a call and chat option in my help system of Amazon. How can I contact Amazon / How can I resolve my issue. This is my first message on this forum and I hope expertise will help me.
Thanks.
Account deactivation due to change of store display name
Hi,
Almost 2 weeks ago, I changed the display name of my store and within 1 hour of doing so my account got deactivated and I received an email that I am running 2 stores on same credentials and I need to submit appeal of reactivation. I submit all my documents twice but my account is still not reactivated by the management. Now they say that they need additional information. I submitted all details including my LLC and Trademark process but nothing happened. I do not have a call and chat option in my help system of Amazon. How can I contact Amazon / How can I resolve my issue. This is my first message on this forum and I hope expertise will help me.
Thanks.
3 replies
LeviDylan_Amazon
Hello @Seller_9ZNcIh4y77kqW,
Thank you for reaching out on the Seller Forums.
From what you have shared, I see that your account has been deactivated under the multiple accounts policy and you have questions about how to successfully address this.
If you received a deactivation notification that states you have been found to be related to a store that you own, this may be a scenario where you have opted in for global selling at the initial creation of your account. This will allow you to sell in multiple stores in different regions through one registration application. These accounts are linked together and use a single sign-on in Seller Central so that you can log into the accounts with a single email address and password. Since you have one set of login credentials, you may believe you have only one account, but that is not always the case if you registered in more than one region.
Region examples include:
North America-US, Mexico, Canada
Europe-UK, France, Germany, etc.
Asia Pacific-Japan, Australia, India, etc.
Middle East and North Africa-Turkey, Saudi Arabia, United Arab Emirates
To resolve your issue, you will want to login to each store by hovering over your store name and selecting the other marketplaces. You will then want to navigate to the performance notifications section to see why that store is deactivated and the next steps to reactivate it. Once the affected store has been reactivated you can come back to your US store and request a review for reactivation.
I hope you find this information helpful. If you have any other questions or updates to provide, please feel free to respond here and we will assist the best we can. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
LeviDylan_Amazon
Hello @Seller_9ZNcIh4y77kqW,
I apologize for the time it has taken for the moderating team and I to respond here.
From what you are sharing, this seems like you have identified the store that has been deactivated. Can you share the deactivation performance notification from that store, after removing your personal information? If you have been asked to submit seller identity documents, the requirements are below:
--A valid business license OR
--A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
You mentioned that you submitted LLC documents, the requirement is a business license. Do you have a business license to submit? If you do not have a business license, a valid utility bill will be required. Does the name and address on your utility bill match your information in seller central? Does your utility bill also meet the following requirements?
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can re-upload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
I look forward to your reply. Once you have reviewed the above information and questions, please feel free to respond here.
Wishing you the best,
LeviDylan
