Customer Received Right Product But They Return with Fake Review or Exchange The Product
Hello, We are send Proper Product in the Box but customers Return with fake review like product damaged, when we received returns product is in good condition. or many times customer send us wrong product in return. In recent we received Nokia Keypad Mobile Box. This type of things Impacts on seller account. Amazon Authorities not taking action on these type of matters.
Thank you
Customer Received Right Product But They Return with Fake Review or Exchange The Product
Hello, We are send Proper Product in the Box but customers Return with fake review like product damaged, when we received returns product is in good condition. or many times customer send us wrong product in return. In recent we received Nokia Keypad Mobile Box. This type of things Impacts on seller account. Amazon Authorities not taking action on these type of matters.
Thank you
23 replies
Seller_sgP8vZgycUBD7
I also facing this type of return they reduced my rating now I am unable to make cupons and any deal.
I know what it feel’s.
Seller_qUH9fdGrEqD6m
This is a very common Problem , additionally when you raise a safe-t claim for
such orders , they reject the same and send warning email stating that you have raised
fraudulent claim.
Seller_72ojjKB11gz7S
the amazon policies are customer centered, they dont care for seller, seeing all the things i have stopped selling on amazon and mark all product out of stock. the main reason of doing this is as follows-
- high fake return.
- charging RTO return fee
- charging High reverse shipping fee on customer return.
Seller_n7RkkjJ7UW8OJ
Same Problem we facing lot of customer buy products and returning fake & used old defective products Amazon not bothered about seller but we are getting affecteted all time.
Seller_RiMgWslyMStMc
I have a similar incident where the customer did 5 product purchases and claim a refund for returning some other products. I raised an STP refund with Amazon and received a basic amount refund but overall very bad experience.
Seller_jWdEot98gPhWp
the amazon care about customers only. They don’t care for sellers, seeing all the things I have stopped selling on amazon.
- high fake return.
- charging RTO return fee
- charging High reverse shipping fee on customer return.
- high commission on selling products
- poor seller support
Seller_82qRcDbhbD5cN
same problem to me. I am send product to customer accurate and right but they have return in totaly damaged and another then some customer of get fake order. I am download lables to not written in sector and not GEO Zone and no delivery location. Its totaly impact of seller account.
Seller_XkK49NXstG9qZ
This is a problem every one is phasing but no solutions to it?
We should find way out to it?
Seller_dJY8gF6NRm6RM
One more point. It takes much longer to reach us from Amazon. In my case it took almost 1 month to receive the poduct returned by cusomer with remarks “damaged” and product is in good shape!
Seller_tSNOrMIa9n8B2
I am also facing the same problem many times.
