Listing being suppressed automatically
I have a private label listing on the Amazon USA market. Recently, I made a slight change to the color of my Bible bag. After sending the new inventory with the updated color, it reached Amazon's fulfillment center. I also updated the listing images from the previous color to the new one. However, after making this change, my listing was suppressed.
I opened a case with Amazon seller support, and they initially made my new updated color images live on Amazon. However, after a few hours, the listing was suppressed again. This cycle of suppression and reopening the case with Amazon support has occurred more than five times. It's puzzling why my listing is automatically being suppressed, and despite my efforts in opening multiple cases with Amazon support, the photos become live briefly and then get suppressed again. I'm in need of a solution to this issue.
Listing being suppressed automatically
I have a private label listing on the Amazon USA market. Recently, I made a slight change to the color of my Bible bag. After sending the new inventory with the updated color, it reached Amazon's fulfillment center. I also updated the listing images from the previous color to the new one. However, after making this change, my listing was suppressed.
I opened a case with Amazon seller support, and they initially made my new updated color images live on Amazon. However, after a few hours, the listing was suppressed again. This cycle of suppression and reopening the case with Amazon support has occurred more than five times. It's puzzling why my listing is automatically being suppressed, and despite my efforts in opening multiple cases with Amazon support, the photos become live briefly and then get suppressed again. I'm in need of a solution to this issue.
4 replies
Michelle_Amazon
Hello @Seller_rfadPNE2LJNaH,
Michelle from Amazon here. I understand that you would like to know why your listing keeps getting suppressed after you made changes to your listing. This is due to you need to create a new listing for your new product, you cannot do a running change to the listing as this causes customer confusion and a negative customer experience.
Policies for editing detail pages
You may only update detail pages to better or more accurately describe the product as originally listed. For example, permissible updates include additional details, clarifications, grammatical fixes, or removal of content that violates Amazon policy.
You must not use an existing listing for a new version of a product. This includes changes in color, size, material, features, and product name. Instead, create a new product detail page for each new version. For example, a manufacturer updates its streaming media player by adding a new remote control with four buttons instead of two. This product is materially different from the older version and it must be listed as a new ASIN.
You will need to change your detail page back to what it was, remove your FBA inventory and send it in under your new ASIN.
I know this is likely not the answer you were hoping for, however, thank you for your understanding.
Regards,
Michelle
