Account set to inactive due to dormancy
Hi
I've just received this e-mail:
" We have temporarily placed your selling account in an inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you are temporarily unable to make updates to your listings or account settings. This action does not impact your Account Health.
Why did this happen?
We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity.
How do I verify my identity and reactivate my account?
To verify your identity and reactivate your selling account, complete the credit card verification process. To complete the verification process:
1. In Seller Central, go to 'Settings' and click 'Account info'.
2. Under ‘Payment information’, select ‘Charge method’.
3. Click ‘Replace charge method’ and add your credit card details.
It may take up to 48 hours for updates to your credit card information to reflect on your seller account. Once the information is updated, your account will be reactivated and any restrictions will be removed. "
I have just finished a 2 weeks marketing ads campaign on here and am daily editing and adding products to my amazon store what more activity is required I don't understand?
Besides, I need to use the credit card on file. So when I follow the steps for "changing charge methods" I am merely putting the same numbers again. How does that factor in a successful identity verification as required by Amazon?
Account set to inactive due to dormancy
Hi
I've just received this e-mail:
" We have temporarily placed your selling account in an inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you are temporarily unable to make updates to your listings or account settings. This action does not impact your Account Health.
Why did this happen?
We have taken this action due to an extended period of inactivity on your account. To protect your business, we have restricted changes to your account until we can verify your identity.
How do I verify my identity and reactivate my account?
To verify your identity and reactivate your selling account, complete the credit card verification process. To complete the verification process:
1. In Seller Central, go to 'Settings' and click 'Account info'.
2. Under ‘Payment information’, select ‘Charge method’.
3. Click ‘Replace charge method’ and add your credit card details.
It may take up to 48 hours for updates to your credit card information to reflect on your seller account. Once the information is updated, your account will be reactivated and any restrictions will be removed. "
I have just finished a 2 weeks marketing ads campaign on here and am daily editing and adding products to my amazon store what more activity is required I don't understand?
Besides, I need to use the credit card on file. So when I follow the steps for "changing charge methods" I am merely putting the same numbers again. How does that factor in a successful identity verification as required by Amazon?
1 reply
CR_Amazon
Hi there @Seller_bpJIMxTHciJ31
My name is CR and I'd love to see if we can get you some more information here.
Have you opened up a case with Seller Support on this yet? I am guessing that maybe you are needing to reverify your credit card information on the heels of the INFORM Consumers Act, but I do not have any visibility into your account.
Please post your case # you have opened on this below so I can take a further look into your fuller issue and review any correspondence that has taken place.
I apologize for the frustration here and am eager to see if I can get you some answers.
I will hang tight here for your reply. Thank you.
CR_Amazon
