Unable to book seller verification call - US store
Hey all!
I am a UK based seller who inadvertently opened a 'global store' when opening my Amazon Seller Central account. My UK account was deactivated last week as I had a number of performance notifications on my US account, which I was unaware I even had. I have resolved all issues such as tax identity, proof of address etc. The only outstanding notification I need to resolve is the booking of my seller verification call for the US store. Upon using the link within the notification I am only able to book one date, which is the 14th November 2023 - this is of course in the past, meaning I'm unable to book the call for a future date. How can I book a time in the future, or have a new link sent to me?
On the advice of Seller Support I have tried multiple devices, browsers and also private browsing options (including clearing my cookies), but to no avail.
UK Seller Support are unable to expedite this, so I'm at a loss as to how I can arrange the call. This obviously means that my UK store is still deactivated until the call for the US store has been held, so I would appreciate some urgency from Seller Support. Screenshots below for reference.
I also have no way of escalating this directly to US Seller Support - are there any details for me to call or e-mail them?
Unable to book seller verification call - US store
Hey all!
I am a UK based seller who inadvertently opened a 'global store' when opening my Amazon Seller Central account. My UK account was deactivated last week as I had a number of performance notifications on my US account, which I was unaware I even had. I have resolved all issues such as tax identity, proof of address etc. The only outstanding notification I need to resolve is the booking of my seller verification call for the US store. Upon using the link within the notification I am only able to book one date, which is the 14th November 2023 - this is of course in the past, meaning I'm unable to book the call for a future date. How can I book a time in the future, or have a new link sent to me?
On the advice of Seller Support I have tried multiple devices, browsers and also private browsing options (including clearing my cookies), but to no avail.
UK Seller Support are unable to expedite this, so I'm at a loss as to how I can arrange the call. This obviously means that my UK store is still deactivated until the call for the US store has been held, so I would appreciate some urgency from Seller Support. Screenshots below for reference.
I also have no way of escalating this directly to US Seller Support - are there any details for me to call or e-mail them?
1 reply
Emet_Amazon
Hello @Seller_6usAYteassSbh,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
Please continue the discussion in your original topic, thank you.
Emet.
