Confusing Product Safety Email
Hello, dear all!
On January 31, we received an email from the Amazon Product Safety Team stating that one of our main product has been restricted and that we need to initiate a removal request by March 1, 2025.
However, we are facing a confusing situation:
- There are no warnings in Account Health.
- There are no Product Compliance Requests in "Manage Your Compliance" for this or any other products.
- There are no notifications about this issue in Performance Notifications.
- The product is active in our inventory.
- There are no products in the Stranded Inventory.
We immediately contacted Seller Support, but they could not see any issues with this product on their end either. They escalated the case to their internal team, but we have been waiting for a response for over a week now with no updates. (Case ID: 17128169531)
Our products have all the necessary compliance documents, and we have submitted them to the Product Safety Team multiple times. We do not understand why we received this email or what actions we need to take.
The removal deadline in the email is approaching fast, and we cannot afford to wait indefinitely without understanding what is happening. We have a significant amount of inventory at FBA, and this situation is critical for us @Topher_Amazon
Has anyone experienced a similar issue? How can we get more clarity and a faster resolution? Any advice would be greatly appreciated!
Thank you!
Confusing Product Safety Email
Hello, dear all!
On January 31, we received an email from the Amazon Product Safety Team stating that one of our main product has been restricted and that we need to initiate a removal request by March 1, 2025.
However, we are facing a confusing situation:
- There are no warnings in Account Health.
- There are no Product Compliance Requests in "Manage Your Compliance" for this or any other products.
- There are no notifications about this issue in Performance Notifications.
- The product is active in our inventory.
- There are no products in the Stranded Inventory.
We immediately contacted Seller Support, but they could not see any issues with this product on their end either. They escalated the case to their internal team, but we have been waiting for a response for over a week now with no updates. (Case ID: 17128169531)
Our products have all the necessary compliance documents, and we have submitted them to the Product Safety Team multiple times. We do not understand why we received this email or what actions we need to take.
The removal deadline in the email is approaching fast, and we cannot afford to wait indefinitely without understanding what is happening. We have a significant amount of inventory at FBA, and this situation is critical for us @Topher_Amazon
Has anyone experienced a similar issue? How can we get more clarity and a faster resolution? Any advice would be greatly appreciated!
Thank you!
7 replies
Seller_peYnChBe7rn1L
We received a response to our case, but unfortunately, it did not address our question at all. We still need assistance with this issue. Can someone help? @Cooper_Amazon
Glenn_Amazon
Hi there @Seller_peYnChBe7rn1L,
I've reviewed the case and your compliance for this ASIN was rejected in Case 17137594361, however I am requesting that the results of this previous case be investigated and am appealing on your behalf. Please note you may need to review and provide additional documentation. Once I have details I will reach out to you here.
You can see the rejection in the "Completed Requests" section of the Manage Your Compliance Dashboard.
Thank you for your understanding.
-Glenn
