Hi everyone,

I'm dealing with a serious issue with my Amazon seller account and really hoping for some advice from experienced sellers here.

Today I received an email notification that my Amazon seller account has been deactivated due to an intellectual property violation. According to the email, the violation involves:

ASIN: B0DJBWPJWJ

Brand: THE COOKIE MONSTER

The problem is I have NEVER listed or sold this product! I have no connection whatsoever to this ASIN or brand name. This is clearly a case of mistaken identity or a system error on Amazon's part.

My account has been suspended, all my legitimate listings have been removed, and my business has completely stopped because of this error.

I've prepared and submitted an appeal through the Account Health dashboard explaining that I've never sold or listed this product. However, I know these appeals can take time to process, and every day my account remains deactivated is causing significant financial damage to my business.

Has anyone experienced a similar situation? How did you resolve it quickly?

So far, I've tried:

Submitting an appeal through Account Health

Explaining that I've never sold this product

Based on your experience, what else should I do?

Is there a way to contact support directly?

Is there a better email or phone number to resolve this issue?

Does anyone know the average time for Amazon to respond to these kinds of appeals?

Thank you all for reading and helping. This is my main source of income so I'm really worried.