I lost my two-factor authentication
A few days ago I changed my phone and when I restored the application I used for double authentication factor Authy did not accept the password I had to recover the accounts, I have sent several emails to support asking them to disable the double authentication factor so I can configure a new one and they tell me that I must send an identity document, I do it and they answer me that in 24 or 48 hours they will solve the problem but it has been 10 days and they still haven't solved it, is there any other way to solve this problem?
I lost my two-factor authentication
A few days ago I changed my phone and when I restored the application I used for double authentication factor Authy did not accept the password I had to recover the accounts, I have sent several emails to support asking them to disable the double authentication factor so I can configure a new one and they tell me that I must send an identity document, I do it and they answer me that in 24 or 48 hours they will solve the problem but it has been 10 days and they still haven't solved it, is there any other way to solve this problem?
7 replies
Micah_Amazon
Hello @Seller_p4wczfYvYgWuY,
Thank you for reaching out. It seems like you may not be able to login to your account right now. This page: Recover Your Account after Two-Step Verification Fails should help. If that does not help with the issue, can you please share with me the most recent seller support case? I would like to review and escalate on your behalf.
Please let me know if you have any questions!
Best,
Micah
Seller_5DrrKeHsDwIGT
I am wondering if its an updated version on phones too. I feel ya for the OP. I had this problem months ago.
