Amazon has left us entirely at the mercy of an incompetent seller support system.
Some of my products were removed from Amazon due to a “Restricted Products Policy Violation.” Upon contacting Account Health Support, I was advised to modify the bullet points and descriptions in order to relist the affected listings.
However, the process that followed has been extremely frustrating and inefficient:
I attempted to update the product details through the usual listing interface, but the changes did not reflect. Upon raising this concern, I was instructed to make the updates via a flat file.
I complied and updated the listings using the flat file, but the changes still did not take effect. I was then told that I had used the beta version of the flat file and was asked to use the previous version.
After updating through the older flat file version, I contacted support again, and they informed me that it could take up to 48 hours for the changes to reflect. However, after waiting 49 hours, I followed up again and was told that I should have submitted a full update instead of a partial one.
When I requested to escalate the matter to a supervisor, I was promised a callback within one hour — which never came. At one point, a representative even disconnected the call abruptly.
Overall, this has been a significant waste of time. There appears to be no accountability within Amazon’s seller support team. Sellers are left entirely dependent on an unreliable support system, with no proper escalation path or grievance redressal mechanism. Whether support staff perform their duties or not, there is no oversight.
In contrast, platforms like Flipkart may have their own delays, but at least they ensure issues are resolved and value feedback. Amazon, unfortunately, seems to be moving in the opposite direction — towards a state of disorder and indifference.
This experience comes from a seller who has been operating on Amazon for over a decade, serving multiple states. For new sellers, the situation could be even more discouraging. Moreover, discontinuing selling isn’t always an option due to the financial implications of warehouse-linked GST registrations.
Amazon has left us entirely at the mercy of an incompetent seller support system.
Some of my products were removed from Amazon due to a “Restricted Products Policy Violation.” Upon contacting Account Health Support, I was advised to modify the bullet points and descriptions in order to relist the affected listings.
However, the process that followed has been extremely frustrating and inefficient:
I attempted to update the product details through the usual listing interface, but the changes did not reflect. Upon raising this concern, I was instructed to make the updates via a flat file.
I complied and updated the listings using the flat file, but the changes still did not take effect. I was then told that I had used the beta version of the flat file and was asked to use the previous version.
After updating through the older flat file version, I contacted support again, and they informed me that it could take up to 48 hours for the changes to reflect. However, after waiting 49 hours, I followed up again and was told that I should have submitted a full update instead of a partial one.
When I requested to escalate the matter to a supervisor, I was promised a callback within one hour — which never came. At one point, a representative even disconnected the call abruptly.
Overall, this has been a significant waste of time. There appears to be no accountability within Amazon’s seller support team. Sellers are left entirely dependent on an unreliable support system, with no proper escalation path or grievance redressal mechanism. Whether support staff perform their duties or not, there is no oversight.
In contrast, platforms like Flipkart may have their own delays, but at least they ensure issues are resolved and value feedback. Amazon, unfortunately, seems to be moving in the opposite direction — towards a state of disorder and indifference.
This experience comes from a seller who has been operating on Amazon for over a decade, serving multiple states. For new sellers, the situation could be even more discouraging. Moreover, discontinuing selling isn’t always an option due to the financial implications of warehouse-linked GST registrations.
3 replies
Seller_WrFhpSrYHcfXv
I am a new seller, been selling on amazon since past 4 months and whatwhatever you said is really correct, your title - Amazon has left us entirely at the mercy of an incompetent seller support system. is 100% correct .
Seller_llJIuUvSZV4vi
AMAZON'S CUSTOMER CARE IS WORST AMONG FLIPKART, MEESHO AND AMAZON. THEIR CUSTOMER SUPPORT NEVER SUPPORTED US IN ANY ISSUE. SAFE T CLAIMS ARE DENIED RIDICULOULSLY. THEY HAVE NO ACCOUNTABILITY. EVEN THEIR PAYMENT REPORTS ARE NOT TRANSPARENT AND FULL OF MISINFORMATION. THEIR SELLER SUPPORT TEAM TALKS LIKE NAIVE WORKERS WHO ALWAYS DODGE YOUR REPLIES.
Seller_zMIFFL0SJmg1o
This kind of situation has happened with us too...
