Multiple Selling Account policy
"I recently received a message about the Multiple Selling Account policy, stating 'You have violated our Seller Code of Conduct. If you do not address this violation within 3 days of this notice, your account may be deactivated.'
Why did I receive this message? We have taken this measure because we observed that you have a separate account CH-MIC that was deactivated for violating one of our policies. As a result, the current selling account is in violation of our Multiple Selling Account policy outlined in the Seller Code of Conduct and may be at risk of deactivation if your other selling account remains deactivated.
I want to ask if anyone has encountered this problem? I am familiar with this seller because we had authorized them to sell our brand, but our collaboration ended in September 2022. How should I proceed to explain that we are not the same company or beneficiary? We only authorized them to sell our products, and we have signed cooperation and termination agreements. I have tried to submit these documents, but it seems my appeal was unsuccessful. Does anyone know what additional information is needed or how to appeal this?"
Multiple Selling Account policy
"I recently received a message about the Multiple Selling Account policy, stating 'You have violated our Seller Code of Conduct. If you do not address this violation within 3 days of this notice, your account may be deactivated.'
Why did I receive this message? We have taken this measure because we observed that you have a separate account CH-MIC that was deactivated for violating one of our policies. As a result, the current selling account is in violation of our Multiple Selling Account policy outlined in the Seller Code of Conduct and may be at risk of deactivation if your other selling account remains deactivated.
I want to ask if anyone has encountered this problem? I am familiar with this seller because we had authorized them to sell our brand, but our collaboration ended in September 2022. How should I proceed to explain that we are not the same company or beneficiary? We only authorized them to sell our products, and we have signed cooperation and termination agreements. I have tried to submit these documents, but it seems my appeal was unsuccessful. Does anyone know what additional information is needed or how to appeal this?"
4 replies
Stevie_Amazon
Greetings @Seller_qspulVnhTaEmH,
I do hope this finds you well! Thank you for utilizing the Seller Forums.
"I recently received a message about the Multiple Selling Account policy, stating 'You have violated our Seller Code of Conduct. If you do not address this violation within 3 days of this notice, your account may be deactivated.'
Why did I receive this message? We have taken this measure because we observed that you have a separate account CH-MIC that was deactivated for violating one of our policies. As a result, the current selling account is in violation of our Multiple Selling Account policy outlined in the Seller Code of Conduct and may be at risk of deactivation if your other selling account remains deactivated.
I understand you have recently received violations in terms of the multiple accounts policy. I would like to provide further insight into the applicable policies as well as resources for you to utilize while you address the violations.
Amazon's Seller Code of Conduct states all sellers are allowed to maintain one selling account unless there is a legitimate business need for multiple accounts. Such needs are considered to be if you have a separate brand or manufacture products which are completely different than the previous account. In that, even when allowed to maintain multiple accounts, all accounts do have to stay in good standing. If one account becomes deactivated, all other accounts will also be deactivated and remain so, until the root of the issue is resolved.
This also expands to accounts which share personal information. Information such as phone number, business address, e-mail address, to IP address and financial information. Once this information is present on multiple accounts, it is assumed said accounts are owned and operated by the same person or business; there is not a way to distinguish between the differences and understand the accounts are not owned by separate entities.
It also encompasses the separate marketplaces in the same region, or all regions as found under the global sellingprogram. All marketplaces must remain in good standing as the Code of Conduct and Multiple Accounts policy does apply here as well.
In your case, you do need to provide a full explanation of the situation alongside documentation.
If it is someone who you authorized to sell your brand, did they ever access your account? Did you ever add them as a user on the account? What information of this seller could be or was present on your account? When did they first have access or when did you first authorize them to sell for your brand? When did you terminate this relationship?
I also suggest you providing any information you have that that seller and their account, while also providing business information for your own account. These documents could be financial statements, business registration information, and anything else you think will help show this other person and account do not contribute to your business.
The other option for reactivation is to have the connected account reactivated. Are you able to contact that account owner? Is it a reasonable option to consider?
I also want to suggest looking over the following seller university videos before further appealing-
Before further appealing, I also urge you to go through your Seller Central account and remove any information you do not recognize as being yours. I would make sure to note down that information for the sake of the appeal, and then provide the identifying information you found and the steps you have taken to ensure your account is no longer related to the other.
Please continue to provide further updates or ask questions, as the forums community and I are here to support you.
All the best,
Stevie
