Negative Feedback removal
I know that feedback removal is a lost cause/shot in the dark.
But we received negative feedback from a buyer that pretty clearly should be removed/doesn't match guidelines.
The buyer put 2 stars and simply wrote "Have not tried this yet"
Its not only clearly about the product and nothing else, the customer admitted that there's no complaints and they haven't used the product.
As it has vague wording, the feedback removal didn't pick up on it not following guidelines and my request and appeal were both instantly denied..
Any help from mods to get this escalated so an actual person can look at it? If there is no complaint on anything we did, or even on the product itself I'm not sure how it should be allowed to stay. It just stinks having a long run of only 4-5 star reviews, and this being the one that gives a defect and lowers our rating.
Thank you.
Negative Feedback removal
I know that feedback removal is a lost cause/shot in the dark.
But we received negative feedback from a buyer that pretty clearly should be removed/doesn't match guidelines.
The buyer put 2 stars and simply wrote "Have not tried this yet"
Its not only clearly about the product and nothing else, the customer admitted that there's no complaints and they haven't used the product.
As it has vague wording, the feedback removal didn't pick up on it not following guidelines and my request and appeal were both instantly denied..
Any help from mods to get this escalated so an actual person can look at it? If there is no complaint on anything we did, or even on the product itself I'm not sure how it should be allowed to stay. It just stinks having a long run of only 4-5 star reviews, and this being the one that gives a defect and lowers our rating.
Thank you.
4 replies
Stevie_Amazon
Hey there @Seller_OQTPwvIVqfKpB,
Thank you for posting here in the forums!
I am going to engage another community manager to further review this for you.
All the best,
Stevie.
Nano_Amazon
Hello @Seller_OQTPwvIVqfKpB
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Best,
Nano
Nano_Amazon
Hello @Seller_OQTPwvIVqfKpB
I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.
Let me know if you have further questions.
Best,
Nano
