Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_FoHTLj6VNpEIr

Replacement was sent without original order return

I’m an FBA seller,

Amazon sent replacement to a customer without them returning the original item. I asked the support, but unfortunately, I didn’t receive a clear answer.

Does anyone know where I can check if the customer has returned the initial order? Is there a way to track return status for cases like this?

Thanks for any insights!

89 views
5 replies
00
Reply
user profile
Seller_FoHTLj6VNpEIr

Replacement was sent without original order return

I’m an FBA seller,

Amazon sent replacement to a customer without them returning the original item. I asked the support, but unfortunately, I didn’t receive a clear answer.

Does anyone know where I can check if the customer has returned the initial order? Is there a way to track return status for cases like this?

Thanks for any insights!

00
89 views
5 replies
Reply
5 replies
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_FoHTLj6VNpEIr's post

That's the way the replacement order works on Amazon. The replacement gets sent out right away and the buyer has up to 30 days to return the original. If they don't, they get charged and you get compensated.

40
user profile
Joey_Amazon
In reply to: Seller_FoHTLj6VNpEIr's post

Hi there @Seller_FoHTLj6VNpEIr,

Thank you for posting here at the forums!

What @Seller_DdmPiA1p1S2Wu shared is correct. The Buyer/Customer has up to 30 days to return the original order. If this does not happen, please post here at the forums and we can take a look and determine how to best assist you.

Cheers,

Joey

10
Follow this discussion to be notified about new activity
user profile
Seller_FoHTLj6VNpEIr

Replacement was sent without original order return

I’m an FBA seller,

Amazon sent replacement to a customer without them returning the original item. I asked the support, but unfortunately, I didn’t receive a clear answer.

Does anyone know where I can check if the customer has returned the initial order? Is there a way to track return status for cases like this?

Thanks for any insights!

89 views
5 replies
00
Reply
user profile
Seller_FoHTLj6VNpEIr

Replacement was sent without original order return

I’m an FBA seller,

Amazon sent replacement to a customer without them returning the original item. I asked the support, but unfortunately, I didn’t receive a clear answer.

Does anyone know where I can check if the customer has returned the initial order? Is there a way to track return status for cases like this?

Thanks for any insights!

00
89 views
5 replies
Reply
user profile

Replacement was sent without original order return

by Seller_FoHTLj6VNpEIr

I’m an FBA seller,

Amazon sent replacement to a customer without them returning the original item. I asked the support, but unfortunately, I didn’t receive a clear answer.

Does anyone know where I can check if the customer has returned the initial order? Is there a way to track return status for cases like this?

Thanks for any insights!

Manage Buyer Experience
Tags:SAFE-T
00
89 views
5 replies
Reply
5 replies
5 replies
Quick filters
Sort by
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_FoHTLj6VNpEIr's post

That's the way the replacement order works on Amazon. The replacement gets sent out right away and the buyer has up to 30 days to return the original. If they don't, they get charged and you get compensated.

40
user profile
Joey_Amazon
In reply to: Seller_FoHTLj6VNpEIr's post

Hi there @Seller_FoHTLj6VNpEIr,

Thank you for posting here at the forums!

What @Seller_DdmPiA1p1S2Wu shared is correct. The Buyer/Customer has up to 30 days to return the original order. If this does not happen, please post here at the forums and we can take a look and determine how to best assist you.

Cheers,

Joey

10
Follow this discussion to be notified about new activity
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_FoHTLj6VNpEIr's post

That's the way the replacement order works on Amazon. The replacement gets sent out right away and the buyer has up to 30 days to return the original. If they don't, they get charged and you get compensated.

40
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_FoHTLj6VNpEIr's post

That's the way the replacement order works on Amazon. The replacement gets sent out right away and the buyer has up to 30 days to return the original. If they don't, they get charged and you get compensated.

40
Reply
user profile
Joey_Amazon
In reply to: Seller_FoHTLj6VNpEIr's post

Hi there @Seller_FoHTLj6VNpEIr,

Thank you for posting here at the forums!

What @Seller_DdmPiA1p1S2Wu shared is correct. The Buyer/Customer has up to 30 days to return the original order. If this does not happen, please post here at the forums and we can take a look and determine how to best assist you.

Cheers,

Joey

10
user profile
Joey_Amazon
In reply to: Seller_FoHTLj6VNpEIr's post

Hi there @Seller_FoHTLj6VNpEIr,

Thank you for posting here at the forums!

What @Seller_DdmPiA1p1S2Wu shared is correct. The Buyer/Customer has up to 30 days to return the original order. If this does not happen, please post here at the forums and we can take a look and determine how to best assist you.

Cheers,

Joey

10
Reply
Follow this discussion to be notified about new activity