Eligibility Feature Offer was Removed
Case ID 16684479741
Hello! Can some one please help me us with escalating this case in Internal Team? The eligibility of Feature Offer of ALL of our FBM listins were removed since Feb this year for no reason. At first we thought that was because our seller account was still too new. However it has been 8 month, and our eligibility is still not back. We have read all requirements from Amazon on how to become Feature Offer eligibility and we did confirmed that our account performance meet all these metrics.
Our ODR is 0%;
On-time delivery rate / Valid tracking rate is 100%;
A to Z claims and ChargeBack claims are both 0%.
We do have sufficient inventory on each sku.
Our customers had a great shopping experience with us so far, and we have all 5-star reviews so far.
When we tried to open a case with Selling Partner Support in Seller Central, we always received a generic response stating, "We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips to help increase the chance of your offers being eligible"
This answer cannot help us resolve the issue. We do need high level attention to review our case manually because we strongly believe that there is a system error that caused our eligibility Feature Offer being removed. And if no human looks into this issue manually, such kind of error can never be found. So please do help with escalating this case.
Thank you very much for your help. If you need any info or have any questions, please kindly post and let us know.
@Quincy_Amazon
@Josh_Amazon
@Danny_Amazon
@Glenn_Amazon
@Michelle_Amazon
Eligibility Feature Offer was Removed
Case ID 16684479741
Hello! Can some one please help me us with escalating this case in Internal Team? The eligibility of Feature Offer of ALL of our FBM listins were removed since Feb this year for no reason. At first we thought that was because our seller account was still too new. However it has been 8 month, and our eligibility is still not back. We have read all requirements from Amazon on how to become Feature Offer eligibility and we did confirmed that our account performance meet all these metrics.
Our ODR is 0%;
On-time delivery rate / Valid tracking rate is 100%;
A to Z claims and ChargeBack claims are both 0%.
We do have sufficient inventory on each sku.
Our customers had a great shopping experience with us so far, and we have all 5-star reviews so far.
When we tried to open a case with Selling Partner Support in Seller Central, we always received a generic response stating, "We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips to help increase the chance of your offers being eligible"
This answer cannot help us resolve the issue. We do need high level attention to review our case manually because we strongly believe that there is a system error that caused our eligibility Feature Offer being removed. And if no human looks into this issue manually, such kind of error can never be found. So please do help with escalating this case.
Thank you very much for your help. If you need any info or have any questions, please kindly post and let us know.
@Quincy_Amazon
@Josh_Amazon
@Danny_Amazon
@Glenn_Amazon
@Michelle_Amazon
2 replies
Cooper_Amazon
Good Evening @Seller_8dBOXzB0VUTBi,
Thank you for reaching out to us on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASINs shared on case 16684479741. I won't be able to share the specific results of the investigation but I will indicate when the review is complete. Hope you have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello @Seller_8dBOXzB0VUTBi,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day!
Cheers, Cooper_Amazon
