Listing images quality degraded
Hello,
After uploading my infographics and other photos to my listing, they look lossy, compressed and even altered when I visit the listing on my desktop. They were all high quality, large file sizes. I have tried re-uploading them as .png and .tiff files, but Amazon tells me those files "aren't supported" (even though it recommends them, go figure!) Furthermore, they look totally fine on my phone. Not sure how to resolve this. Thanks for any insights!
Listing images quality degraded
Hello,
After uploading my infographics and other photos to my listing, they look lossy, compressed and even altered when I visit the listing on my desktop. They were all high quality, large file sizes. I have tried re-uploading them as .png and .tiff files, but Amazon tells me those files "aren't supported" (even though it recommends them, go figure!) Furthermore, they look totally fine on my phone. Not sure how to resolve this. Thanks for any insights!
4 replies
Seller_HoZF0vVZvEP0Q
when I re-sized my photos to 500 pixels on the longest side, it seems to fix the problem with grainy detail images somewhat. amazon made some internal change recently that causes this, but seller support was not helpful in fixing the problem.
Rose_Amazon
Hi @Wolfe615,
Thanks for the post. Can you share the case id that you opened with Seller Support.
Thanks in advance.
Rose_Amazon
