Response time from seller support
Anyone else seeing extremely long response times from seller support? Especially on lost inbound cases and especially on higher value lost inbound cases.
Response time from seller support
Anyone else seeing extremely long response times from seller support? Especially on lost inbound cases and especially on higher value lost inbound cases.
7 replies
Seller_kK1QAXIbpanK7
for example case id 16913064491 is pending since December 26th. @Cooper_Amazon @Jameson_Amazon@Michelle_Amazon or any other mod if you can kindly take a look
Christine_Amazon
Hello @Seller_kK1QAXIbpanK7
Christine here from Amazon Forums.
I wanted to update you regarding the case ID you provided. I’ve checked the status, and I can confirm that your case has been transferred to the correct team for resolution. However, I’d like to let you know that they are currently experiencing a backlog due to the high volume of shipments and investigations during the peak season.
I kindly ask for your patience, and rest assured, once they’re able to address your case, you will receive a resolution as soon as possible.
I was able to also confirm that there is an internal escalation regarding this case submitted under case ID 17067395381 which is under investigation
Thank you for your understanding, and please feel free to reach out if you have any other questions or concerns.
Christine
Seller_my9xjloQTGmzm
Absolutely! I started to notice response times getting longer in December but initially chalked it up to high peak season. It took 20 days then, which was the longest response time ever up to that point. All the cases I created in January have no response at all. It doesn’t matter what kind of issue that I have. As it’s been 2 months and I haven’t heard anything. Never happened in the 2 to 3 years I have been on this platform. I think they are trying to delay reimbursement cases until after the policy change goes into effect in March to deny me full payment.
